ZolveZolve is a cross-border fintech that aims to create a financial world beyond borders that provide equitable access to global financial products on a single, new-age platform. Our cross-border capabilities enable individuals to save money and invest it further, helping them be financially free to pursue their ambition.
Zolve (zolve.com) has 241 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Banking & Money · Dallas, Texas
Excellent
Banking & Money · Temple, Texas
Excellent
Banking & Money · Allen, Texas
Excellent
Banking & Money · Humble, Texas
Excellent
Showing 45 reviews with 1 star · Clear filters
avy
they have decided to close my account without explaining why
Response from ZolveJun 9, 2024
HI Avy, We apologize for any inconvenience caused, and we want to assure you that any concerns regarding the closure should have been addressed from our end via email. If you require further assistance, please refer to the email we sent you for additional support.
Izak van der M.
So after going though the whole process of uploading and verifying all my KYC documents my account shows 90%. I thought lets give it a few days. Later on contacted support who, firstly does not have a clue about the business, probably some low cost Indian call centre (Deepak was the agent), secondly I was informed that they do not provide the service yet. I was also told they will be providing it soon, however, if I look at some of the other reviews, this has been going on for a while now.
Response from ZolveJun 5, 2024
Hi Izak, We apologize for any inconvenience caused. Please note that we ensure that credit card services are provided seamlessly for all our users. Due to high demand, some of our users are currently on our waitlist. Rest assured that you will receive timely notifications on the Zolve app regarding the creation of your account and the arrival of your card.
Tom Y.
Zolve is like a robot gone wrong. If you need your direct deposits to be consistent. Don’t ever think about Zolve. If you’re ok with talking to a robot. Choose Zolve! Have fun with Zolve if you still choose to put your fund in Zolve! I wish you luck!
Response from ZolveApr 24, 2024
Hi Tom, We apologize for any inconvenience caused, and we want to assure you that we have already dealt with your service request. If you require further assistance, please refer to the email we sent you for additional support.
rohith R.
Worst customer service, cant use your card in different states
Response from ZolveApr 3, 2024
Hello Rohith, your transaction couldn't be processed as there's an expired document in your profile. We've contacted you via your registered email. Kindly review and reply so we can update the necessary information.
Aldiesha P.
Total scam!!! After uploading all of my personal documentation and everything getting approved. My account said 90% complete I contacted customer service who told me they would get back to me within 24 hours. Never heard anything back so I contacted customer service to inquire about a update on my account. I was then randomly told they are no longer offering services to anyone. So now I then submitted my passport my address my social and all of my personal things and I’m just now being told this. Why was this not said at the beginning of sign up? Now I feel like they just wanted to get my information to sell it. This is by far the worst company ever! Do not sign up with them or give your information your account will say 90% complete like mine and then they will give you the run around and then eventually tell you they aren’t accepting customers after accepting customers! Total waste
Aseem S.
Faced 5 issue in less than a month since opening account. 1. Bank transfer to add money is not possible as the routing number provided by Zolve is not available. 2. Debit card details were not showing in between. 3. Transfer via zelle getting failed. 4. Discount offer generating link pages are giving not found or some html error. 5. Zolve card is not getting money via zelle app Very disappointed with the banking experience.
Laura L.
This company is a fraud! Made an external bank transfer to fund my Zolve account on September 27,2022 (it says on their website and in their T/C policy that external US bank transfers take 3-5 business days to credit) as of October 15,2022 my bank transfer has been credited to my Zolve account even though it was debited from my CHASE account weeks ago. Their customer service is crap you can only talk to them through chat and then u have to wait for them to send you an email for what happens next ive given them what they have asked for statements of proof from my CHASE account of the transfer being debited from my CHASE account and they also asked for a selfie of me holding my ID card which I sent them both and yet crickets on when my bank transfer will be credited.DO NOT OPEN AN ACCOUNT WITH THEM THEY WILL STEAL YOUR MONEY!!!!!
Response from ZolveOct 17, 2022
Hi Laura, we inform you that the fund transfer was on hold due to security reasons. However, we have initiated the same, and it has been credited to your account successfully. If you continue to face any issues, please email us at [email protected].
Anu Sankar S.
Their support is very bad. They dont have actual suport guys in US. They made me take azpire card. When I got azpire card they disabed debit card. The bad thing is, I will be only able to do pos transaction using azpire card. No online transaction(no Amazon or any other online sites) , cannot withdraw cash. Unnecessary they will block your card, and will not tell why it block, even if you asked. Unfortunately as a new immigrant i didn't have any other account. All my cash got stuck for 1 week and I was not able to use it. Zelle is not supported so for tranfer fund to others will take weeks. The bank who have tie up with zolve will not support you. They will ask to contact zolce customer care only. I suffered like anything for last 1 week. Still not solved the issues completely. I sould have tried to take another bank account when I landed and never made zolve as my salary account.