Claire J.
Worst customer service of a financial…
Worst customer service of a financial institution I've ever dealt with and I worked at a bank for 10 years. I disputed unauthorized transactions and filed police report. They gave me half my money back. I got a new card and after I requested the merchant be blocked, the same day I get my provisional credit 10 more charges by the same merchant. Tell me that shit isn't a coincidence. Then dispute them and they give me provisional credit for all the rest but at the same time they blocked and froze my account. With no communication other than documents I sent them and and they keep telling me through chat 24-48 hours the concerned team will resolve. That was 2 weeks ago. I really hate them and hate is a harsh word but they should not be doing any kind of business with people's money. I should have read the reviews smh.



