ZolaReviews of zola.com

If only I could give this company zero rating, I would! I purchased a “ cashmere”long cardigan and the trash which arrived looked nothing like the picture. It was badly made and no animal has material like that. No labels, no washing instructions and threads hanging out. I normally read reviews but unfortunately not this time.To add insult to injury ,the product returned to China will cost almost as much as the actual product . !!! So folks , always read reviews before buying ! Later today . I actually recently had a reply in which I was offered a twenty percent refund with the option of keeping the garment. The generous refund on a cardigan of £45.95 …… £8.99!!!!!)

Do not buy from this company sizes are too small and when you return the item the return address is to the Netherlands which you have to pay about 25,00 postage to be , tracked rip of website and they have a cheek to offer you so much money back. Totally rip you off stay clear.

Very poor customer service. As a vendor we pay to have a listing..... If you search your area for the service you provide, Your NOT even listed on the TOP?????? WTH!! Then they say you can pay more to have a top listing in your area... OK? Just my area? Then they said my photos go against their policy because my LOGO has my number in it. I read their Policy and it does NOT state that we cannot have phone numbers or Web Addresses listed. BTW, their Policies are quite lengthy.... Guessing they have been sued a few times.. By being a vendor on their page, it even states that you CAN'T bring them to a Jury Trial... (Guessing they lost) LOL!!

Zola sold my data to spammers. I contacted customer service about the issue and they blew me off.

I recently purchased 20 upload your own magnet save the dates. I had to do upload your own because the fonts kept reverting during check out. I got a design together and ordered a proof. Then after reviewing the proof I decided to make different changes. I changed the size of the url and rearranged the order of the photos. My fiance and I both double checked the new design when checking out and it was the updated design. However when we received our order it appears the system reverted them back to the design of the proof. I contacted Zola to make it right and they refused to accept accountability and claimed it was my mistake. I'd believe that if it wasn't also reviewed by my fiance. So the only solution they offered was a 40% discount. I shouldn't have to pay more for their systems errors. Will get my invites and everything else now from Shutterfly.

At no point in the process does Zola point out that all dollar amounts are in US dollars. So my $300.00 Canadian dollar gift turn out to be a $415.86 charge to my credit card. They offered to cancel it in 3 or more days. The wedding is in 3 days. So they offer to make an upsetting situation thoroughly embarrassing. My 1/5 score is actually high. I'm sharing this, good to know, story with friends and family ....

A gift was purchased off of our registry (in July) and the product was back ordered until a certain date and would be delivered in late September (which is totally fine). I received an email saying Zola cancelled my order and I would receive credit for it. It was still available on the website so I ordered it again and the order was cancelled a few days later. I reached out to Zola saying that I didn’t care if the product would be delivered later because I really wanted it and a family member purchased it for us, so I don’t want my order cancelled. They responded by saying they already cancelled the order so they can’t assist me. This has been going on for weeks (since it’s still available on their website, I keep ordering it), and now it’s finally not available on their website right around the date it stated it would be delivered by. Maybe just take the product down if you don’t have them instead of cancelling the orders since I now have Zola credit which is barely enough to cover any of the similar items on your site without using my own money to cover the rest.

BEWARE SCAM RETAILER I have been sent products which do not correspond to my order in terms of description and size. The parcel arrived from Farnham, UK but I am told that I need to return the incorrect goods to China at my expense. They will not refund. Have referred to my credit card company to resolve. I wish I had seen these reviews before I purchased.