zojirushi.comReviews of zojirushi.com

5 cup mutto maker. Coffee Jug for EC-DAC50. Super fragile. Cracked then chipped. I asked for another. They told me to suck rocks. Glass is fragile and not covered by warranty. $60 to replace. Too bad workmanship sucks, too bad had to save a few cents for the shareholders by skipping on better glass.

I strongly recommend thinking twice before purchasing directly from Zojirushi. My experience with this company has been extremely frustrating. I received an item that was defective and had never even been used, yet Zojirushi would not provide a prepaid return shipping label. Instead, I was expected to pay the return shipping myself — and the shipping cost was approximately half the price of the product. I can’t even say whether the product itself is good or not because mine doesn’t work. I never had the opportunity to actually use it. What I can review is how the company handled the situation when I received a product that did not work, and that experience has been extremely disappointing. I find it unacceptable that a customer should have to absorb a substantial return shipping cost for a defective, unused product. Most reputable companies I have dealt with provide a prepaid return label when merchandise arrives defective. Zojirushi’s policy effectively leaves the customer choosing between spending a significant amount of money to return a product that doesn’t work or simply accepting the loss. Consumers should understand this before buying directly from Zojirushi. A return policy may sound reasonable until you discover that, even when the product does not work, you may be responsible for return shipping that can cost a significant portion of what you originally paid. Based on my experience, I would not purchase directly from Zojirushi again and would not recommend that others do so. If you want one of their products, I strongly suggest purchasing it through a reputable retailer with a customer-friendly return policy rather than buying directly from Zojirushi. Buyer beware: if there is a problem with your purchase, you may find yourself paying a substantial amount of money just to return a product that never worked in the first place.

I recently purchased their one-pound bread maker and am disappointed with the quality of the bread it produces. I followed the instructions exactly and tried three different recipes: whole wheat (firm), white bread (soft), and banana bread. Unfortunately, the taste of all three was off, especially the banana bread. The troubleshooting guide suggests that adjusting ingredients may affect how the bread rises, so it’s unclear how the results can be improved. My bigger concern is the non-returnable policy. If you try the product and don’t like it, there appears to be no option other than discarding it. Given how expensive this bread maker is, that is extremely frustrating and unreasonable.