zojirushi.comReviews of zojirushi.com

I have been a loyal Zojirushi water boiler customer for many years. My first unit (CV-DCC50) lasted approximately eight years, and I was very satisfied with its quality. Since then, I have purchased three additional units: CD-LFC50 – lasted about three years CD-LFC50 – lasted about four years CD-LFC50 – purchased on May 15, 2026, and put into service in June 2026 Before using the newest unit, I followed the recommended procedure by cleaning it with one packet of Zojirushi Citric Acid Cleaner. After less than three weeks of normal use, I noticed several small rust spots developing along the top rim. I contacted your customer service department and was told that I had used the product improperly. However, I was also informed that this was not considered a manufacturing defect. This leaves me in a very difficult position. The retailer will not accept a return, and Zojirushi does not consider the issue to be covered. I am extremely disappointed with the quality of this product. Compared to my first Zojirushi water boiler, which lasted eight years, the durability of your products appears to have declined significantly. A new water boiler should not begin showing rust after less than one month of use. I am not comfortable continuing to use a water boiler that has visible rust spots, especially on a product intended for drinking water. I purchased Zojirushi because of its reputation for quality and reliability, but this experience has greatly diminished my confidence in your products. I would appreciate your reconsideration of this issue and hope you can provide a satisfactory solution. Otherwise, I regret that I will no longer be able to recommend or purchase Zojirushi products in the future.

I have purchased their thermos, which is leaking, they have refused to offer me product support. do not advise anyone to ever purchase their products.

Awful customer service. Sent 2 emails with no response because after 2 weeks my order hadn’t arrived and the tracking number told me it was just sitting at the warehouse. I finally called and they didn’t have any answers to why my package hadn’t been sent. My order still hasn’t arrived and it will be close to a month next week when they said it will arrive. Almost feel like sending it back regardless of the product