Hue LLCReviews of zipscanners.com

Response from Hue LLCFeb 20, 2018

Hi Yevgeny, Sorry to hear this but as we discussed on the phone the scanner you have (did not buy from us) is defective and we recommend sending to Whistler for warranty if you can. We sent you a programmed SD card which we have double checked and it is set up correctly for your area. I recommend keeping card, repairing scanner, then inserting card into scanner and it will work. I'm hoping you can update/delete this post as the scanner you have is defective and there is no way we could have known that as you did not purchase from us. We helped ID that it was bad and showed you how to get repaired for free. Not sure what else we could have done and as a small business negative reviews like hurt our business. If you'd like to return the 2 SD cards we've send you email [email protected] for an RMA number.

Response from Hue LLCFeb 14, 2018

Hi Lisa, Sorry to hear this. Spoke with my team and unfortunately some of the things in your area encrypted but the database we use did not mention this so we could not have known prior to shipment. I have emailed you regarding returning your items. Scanners are complicated and sometime new things like surprise us but we'll get you refunded and taken care of.

Response from Hue LLCFeb 4, 2018

We refunded your order in full. There were fraud concerns about your order and we needed more information to process your order. To protect both of us from fraud we take this very serious. If you're still interested in a TRX-1 please call us at 737.777.9876 and we'll process your orders ASAP. Thanks!

Response from Hue LLCJan 6, 2018

We apologize to what happened to your scanner. We program it right and as you said it was working right 5 days ago not until you use it on your travel. Reception will be an issue especially you are driving from one place to another. You could have get a vehicle antenna that will give you solution on getting these channels all the time. Give us a call 737.777.9876 and we'll find a solution with you.

Response from Hue LLCJan 6, 2018

Hi Mark, We sent you a USB cable that you requested since you indicated something was wrong with it and you couldn't connect the scanner to your computer. I also tried to call you to correct or resolve any issue you may have. Please give us a call at 737.777.9876 we are more than happy to help correct any issues you are having, including returning your scanner if that is what you want to do.

Response from Hue LLCDec 29, 2017

Hey John, Sorry we lost you. For some reason we were disconnected a few times but this was not intentional. When we last disconnected you were upset that we would not redo your programming for free. We understand, but as you deleted this we cannot redo for free, but we can redo for 50% off - call us to place order please. To avoid deleting programming we sent you a few emails on how to backup programming but this was not done: https://www.zipscanners.com/resources/faq/#3 We want to be helpful but programming takes time, shipping and memory cards we have to charge for this. Hope to hear from you.

Response from Hue LLCDec 13, 2017

Hi Mark- sorry to hear this. Call us at 737.777.9876 and we'll work through the issue with you. We always provide lifetime tech support but I do not see any notes on your order from our tech's so I think this is the first we've heard of it.