Hue LLCReviews of zipscanners.com

Do not buy anything from zipscanners. Shipping is very slow, they never answer the phone, so don’t much support. I suggest that you buy from anyone else definitely not zipscanners.

Totally incompetent. They have no idea what they are doing. Stay away from this company.

On July 25th, 2018 I placed my first order ever with Zipscanners.com. I ordered the "Whistler TRX-2 Scanner. Zipscanners acknowledged my order, advising me, " › We’ll email you tracking info by the end of the next business day." Well, as of today, August 1st I have not heard from them. Approx three days ago I called them to ask what the status of my order was, but no one answered the phone. Instead I had to leave a voice mail asking them to call me back reference the order status. As of this date, they have not returned my call. I am honestly wondering if they went out of business? I am afraid that in the future I will be ordering from SCANNERMASTER. I never had a problem ordering anything from Scannermaster in the past. The only reason I went with Zipscanners is that I like to support new business's. I will try calling them once more today. If I do not hear from them I will be cancelling my order and switch back to Scannermaster. One of the worst things a company can do is ignore communications with its customers. I am curious to know how many other people have had this same complaint with zipscanners? Respectfully, Jake

Just stay away their support is from overseas and I had a heck of a Time trying to communicate with a person who was supposed to help me that was a big fail also I paid the $50 extra to have my card programmed and guess what they programmed it all analog that's pretty funny I bought a digital scanner they didn't even program the county that I live in but they programmed all the other ones let's see if this review makes it to the reviews because the first one mysteriously disappeared after I left it someone told me they would call me and contact me immediately that never happened if you read the reviews all the negative ones are 100% true I have MS and I am unable to read print so I cannot program the scanner nor do I have a computer or the money to purchase the software so I basically had a paperweight so I had to take a loss and sell the $400 scanner for $200 dollars thanks for nothing zip scanners you got yours but I didn't get mine

DO NOT BUY FROM ZIP SCANNERS. THEY ARE VERY STRANGE PEOPLE TO TALK WITH. THEY WILL HOLD YOUR PRODUCT AND LIE. ONE PERSON SAID THEY SENT IT OUT. ANOTHER PERSON SAID IT WAS BEING HELD. THEY WILL LIE AND TELL YOU ONE THING AND WHEN YOU CALL THEM BACK YOU WILL BE TOLD SOMETHING ELSE. THEY WILL NOT RETURN YOUR PHONE CALLS. BUY SOMEWHERE ELSE. GOOD LUCK GETTING YOUR PRODUCT. MY FRIEND BOUGHT FROM THEM AND THEY TOOK HIS MONEY THEN STOPPED HIS ORDER. VERY BAD PLACE TO DEAL WITH. CHOOSE SOMEWHERE ELSE. MAYBE SCANNER MASTER. I HAD A FRIEND TELL ME SCANNER MASTER IS MUCH BETTER AND HONEST.

Kind of a used car experience - very helpful right until they get the money and then after on to someone else. Very disappointed

I purchased a Whistler TRX 1 from zip scanners after programming the radio I found the P25 simulcast reception is terrible. I find that it is going to cost me $100.00 to return it. I will not purchase anything from Zip Scanners again. bad bad bad company Update : I now find that Zip Scanners in now trying to intimidate me to change my review by holding up my refund for 90 days of 85% of what I paid.

Ordered a TRX-1 scanner package that came with 4 “high powered” batteries. On day two the batteries wouldn’t hold a charge. Now the scanner shuts down after two minutes after being unplugged. Emailed the company and was told to just keep it plugged in most of the time or spend more money to buy a separate stand alone charger. Keeping it plugged in all of the time defeats the purpose of selecting a portable scanner. Very disappointed in their willingness or ability to address the “high powered” batteries they sent me, which was part of a much larger dollar transaction. I could have gotten a better response buying rechargeable batteries at Best Buy. Your web page for the package I purchased from you does not state anything about needing to purchase a separate charger. What it does state is, "Look no further...this package includes everything needed for the scanner to work right out of the box...the last thing you want to do is buy a snappy new gadget for yourself or as a gift only to have technical issues..." Apparently I do have to look further and it doesn't include everything right out of the box. The only mention of batteries on this page is to charge them before use. Which I did, through the scanner. If it is so strongly recommended then perhaps you should either include it as part of the package or note it on the sales page itself. Interesting note to those reading this... the company went back after this was posted and changed the sales page to reflect what they incorrectly said was there before. Go to review on Facebook for screenshots of the before and after. Had this review as a two star previously. Went back and changed it to a one star after this was dealt with in such a manner. I would be cautious making a purchase here as you may be told you were informed of something only to find that they’ll change it later to cover themselves, as happened in my case.