ZiprentReviews of ziprent.com

This is hands down the most unprofessional, manipulative landlord and property management experience I’ve ever seen. Ziprent lured me in by falsely advertising that landscaping was included in the rental. After I signed the lease and moved in, they requested I mow. Over multiple weeks of negotiating, they issued a revised lease addendum that quietly pushed “watering” responsibilities onto me, while keeping all scheduling and control in the hands of the owner and their landscapers. I was never given access to irrigation systems, guidance, or any control over the plant health—yet they decided to weaponize a generic HOA compliance notice (which had no fine attached) and claimed they would be submitting “an invoice for a claim” against me. Yes, seriously—they’re trying to make me pay for dead trees and landscaping failures that are fully the owner’s responsibility under the lease. I didn’t plant the trees. I didn’t design the landscaping. I didn’t agree to replace it. But they’re now trying to pin it on the tenant. This is shady. A formal complaint has been filed with the Better Business Bureau, Attorney General in Washington, and I am currently retaining legal counsel in preparation for small claims court if they attempt to withhold any part of my deposit for this fabricated “charge.” They’ve also tried to flag my reviews as defamation and their escalations manager used AI to type a response for my sensitive data and housing details, upon confronting this to the same escalations manager I got “Based on your responses to threats of further escalation, it appears that you do not wish to receive assistance” so I’m still left unsure what charges I will face. Despite their claim that the amended lease was “quickly” drafted to clarify watering responsibilities, that simply isn’t true. It took nearly two weeks of back-and-forth, during which I was being contacted at inappropriate hours — including late-night messages around 1 a.m. — just to get basic clarity on what was originally misrepresented in the listing. If the intention had ever been transparent or proactive, I wouldn’t have needed to chase down a revised document while juggling confusing, contradictory information about landscaping duties. If you are considering renting through Ziprent: don’t. Their polished software and surface-level communication masks a dishonest business model. They will twist words when you when you push back. I’ve documented everything and I suggest every other tenant do the same—because if you end up here, you’ll need it.

I strongly advise against using Ziprent as a tenant or for property management services. My experience with the company has been deeply distressing and has caused significant harm. Ziprent erroneously reported to the credit bureaus that I was 120 days delinquent on four occasions, 90 days late once, 60 days late once, and 30 days late once. I paid my rent on time every month throughout my lease. Not a single payment was missed. As a result of this false reporting, my previously excellent credit score, consistently over 800, has dropped into the low 600s. This has led to substantial damage to my financial standing, mental well-being, and overall quality of life. Because of this inaccurate information, I am now facing housing instability. I have been forced to place my belongings in storage and have been unable to secure new housing. Several landlords have rejected my applications, and others have demanded prohibitively large deposits based solely on the incorrect data reported by Ziprent. This experience has been devastating and entirely avoidable. I urge others to proceed with extreme caution before engaging with this company.

One of the worst property management companies I've ever dealt with. They act as a middleman, who will have you coordinate with vendors and try to figure out issues with techs. The relationship managers and reps always sound annoyed that you're calling. Highly recommend not using them.

Don't trust these fake reviews, Ziprent was an absolute nightmare to deal with. After approving our application, they gave us 24 hours to sign our lease. Naturally we had questions about the lease and property we wanted answered and reached out 5 times over the course of that 24 hours to Ziprent. We eventually got hold of the landlord who was able to answer our questions, but by that time our lease agreement was cancelled and awarded to another tenant. Ziprent then proceeded to pocket our application fee and till this date remains completely uncontactable. Honestly what a pathetic scam of a company, a simple LinkedIn search will show you that hardly anyone works in support at this company and everything is automated. I sincerely hope they did not sell away our private information including SSN.

TLDR: Would not recommend any prospective tenant to be applying through Ziprent leasing. Poor communication and unethical business practices (requested I remove my negative review for a refund of my application fee). As a prospective tenant, the process with Ziprent has been incredibly frustrating. After touring a property, I submitted an application fee and was notified towards the end of the day that that my application was approved and I had 24 hours to sign the lease. I sent a list of questions to Ziprent pretty shortly after and did not anticipate a response until the morning, as it was 11:30pm. I sent a follow up email around 3pm and called a few times the following day since the deadline was approaching. No response. Considering the lack of communication, I reached out to the landlord directly and the landlord informed me she would want to meet in person the next day and I would not have to sign everything until after our in-person meeting. With Ziprent, I did not hear back until 9:47pm, 5 minutes after the 24 hour deadline. Considering my communication with the landlord, I did not press on the timing since I assumed they were in communication with each other. The morning comes and the landlord canceled our meeting and informed me that I still had until EOD to sign. Shortly after I find out my lease application has been archived since it was past the 24 hour mark. I reached out to Ziprent requesting they unarchive the lease. Received an automated response ignoring my request. I reached out multiple times after to see if I could get a refund on the application fee or at least an itemized receipt, as my lease was archived due to their negligence. I finally got a response today and it's funny because it was only after posting a review to TrustPilot that they responded with a non-automated response within 24 hours. In the email they stated they would refund my application fee once I removed my negative review. It made me realize their highly rated TrustPilot score could be fraudulent. Also, they ignored my request for an itemized receipt.

Ziprent replaced the lockbox on our property without telling us. Ordinarily fine but they left the new box unlocked so anyone could easily enter our tenants homes. Find a real property management company. These people just take $100 a month.