zipcushions.comReviews of zipcushions.com

I cannot recommend ZIPCushions under any circumstances. This has been one of the most frustrating and unprofessional customer service experiences I have ever had. I placed an order in August for custom cushions that I never received. Instead, the company shipped me another customer’s cushions. Despite countless emails, more than five phone calls, and repeated attempts to resolve the situation, I have been met with delays, broken promises, and eventually complete silence. After months of back-and-forth, the company finally agreed to issue a refund and arrange for UPS to collect the incorrect cushions within 24–48 hours. Neither happened. They sent me nothing more than a thin plastic shipping bag, which was completely inadequate for returning the oversized cushions they mistakenly delivered. I have repeatedly followed up, giving them every opportunity to make this right. At this point, they have stopped responding entirely, leaving me without the cushions I ordered, without a refund, and with merchandise that isn’t even mine. I have now been forced to dispute the charge with American Express and pursue a formal complaint with the Better Business Bureau. The lack of accountability, professionalism, and basic customer service is astonishing. What should have been a straightforward purchase has turned into months of wasted time and frustration. Please save yourself the headache and take your business elsewhere.

Avoid ordering with this company. They will quote 4 week lead time and they have no intention of actual delivery. Ordered in July and I still have not received. Excuses will range from quality flagged and it had to be re made to we are waiting on Fedex. Management has 0 accountability. Please avoid.

Joke of a company. So many promises of covers, tracking numbers, speak to managers nothing happened. We now sit 10 days after the arrival time with nothing! Avoid like the plague

I ordered one cushion and 6 weeks later I still haven’t received it. Customer service has provided no explanation or updates. In response to my emails the customer service rep “Leo” ( AI bot I suspect) says he will ask the production team to prioritize it. Obviously that hasn’t happened. Don’t trust the website shipping times. Customer service is awful.

I have been running around in circles with this company for a week. I ordered patio furniture covers and entered the measurements requested. They responded with an email about the cushions I ordered (I did not order cushions). Once we got that straightened out they asked for a million different measurements after I had already given them. I asked to cancel 4 or 5, maybe 6 times because at this point I don't trust them to get the order right or deliver a satisfactory end product. I asked for the cancellation before production even started on the initial order. They will not answer me or confirm. Seems like a very untrustworthy and unprofessional company.

8/18/26 We sent in the dimensions & measurments required 6 weeks ago. Email after email stating that production of a simple chase cover has not stated or been paused over and over. Liam the name of the person from Zip Cushions asking endless confusions questions about the same thing. We cancled our order called the credit card company to dispute what was or was not in their production department and had not shipped. There is no Zip only slippery when ordering from ZipCushions. Today this is a real review not AI that companies are using to advance sales. We are disatisfied with the cuatomer service from ZipCushions as far as the product after reading buyer beware We canceled our order do to their own inabilty to make a simple chase cover.

Review from Aug 2 is exactly my experience, run around for the last 6 weeks. Seemed helpful at the onset of order then delay after delay, misdirection it will be sent in 1-2 days and you will receive an email, week later the same, run around, now have a tracking number coming from India. So no product as of yet. 10 weeks and counting. It’s not the delay as much as the dishonesty of their customer responses

I was very excited about my order, but at this point I can’t recommend ZIPcushions. We spent $300+ on custom bench cushions, and it was a pretty simple order — We chose fabric that was in stock and got one set for a single bench (back and bottom cushions). The website says you’ll receive your order in 3-4 weeks for custom cushions. It’s now been almost 10 weeks and I’m getting the run around from customer service. I’ve been told multiple times now that my order is in the final stages or that it will ship in 2 days, but another week will go by with nothing. I’m trying to get a refund but I’m not hopeful I’ll ever receive either my cushions or my money back. I’m very disappointed and wish I would have looked at other reviews here before ordering :(