ZipcarReviews of zipcar.com

Awful experience. Customer service is useless with long delays, cars are filthy and often missing. There is little to no resolution for missing cars and the credits are inflexible and difficult to use. When asking customer service for pretty basic assistance, they refuse to help.

I use car rentals a lot - Getaround, Turo, Enterprise, you name it - none of these other agencies has issues with car ***not being able to lock***. You would think being able to unlock/lock a car is a ***basic functionality to a car***. Zipcar has so far been by far the worst. My car had 3 different on-board computer issues that clearly showed the car itself had lots of problems, no wiper fluid, and dented on all sides. I reported all of these at the beginning of the trip. When I arrived at my destination, I could not lock the car and had to waste the entire day to turn back - no parking card in the car, my zipcard hadn't arrived, and the app kept failing at least a dozen times of me trying with "Sorry something went wrong" . Even moved the car around to see if it's a reception issue (my phone had reception just fine) - nope, the card reader/whatever that is installed on the car that is trying to perpetually connect to the internet is terribly designed (I don't think it's the phone app's issue). Ruined my entire day's plan. On top of everything they charged me for over mileage. I was so upset, I contacted customer service to let them know the condition of the car, the fact that locking mechanism didn't work, the parking card is missing, etc. The customer service person was didn't answer any of my questions, and merely refunded the membership fee, a measly $7 (compared to $25 joining fee and over $160 in single day use, which, I returned early but they don't refund you for time not used). No other rental agency is this bad. This company clearly does not care about customers, and well, you might have issues with locking your car.

Single worst customer experience I have ever had. If you are going to sign up for ZipCar you need to be aware of the following: 1) false advertising that is practiced (particularly in relation to the ability to start booking “instantly”). We signed up because we were told we would be able to sign up and begin booking quickly. This is NOT the case. You have to wait for them to mail you a Zipcard which for us took multiple weeks. We never even received the first one and they had to resend it. 2) egregiously long wait times for customer service (never less than 50 minutes) 3) technological issues experienced with their app. This resulted in us traveling to pick up the car, the technology failing and not letting us in, and then us having to cancel our whole day's plans and instead spend over an hour on customer service hold. 4) Lack of honesty in regards to customer service (informing me they will overnight my Zipcard which then arrived over 5 days later). This really happened.

This service is the absolute worst, it's hard to know where to start. They usually don't have cars, especially in slightly lower income neighborhoods...and I'm not talking about when demand is high on the weekends, I mean there's constantly a shortage. I imagine they're just up in their ivory towers counting stacks of cash while their customers suffer. The wait time is at least 1 hour or more. Then they usually cannot resolve your issue and tell you someone will call you back in 3-5 business days. I've been in a situation before where I use the monthly service meaning you can reserve a vehicle for the month (5 days a week tho). Something happened to the vehicle I reserved and they didn't replace it, they told me someone will get in touch 3-5 business days, he never did so I lost a whole week!! Can you believe this? They still haven't. I hope they go out of business.

Had to contact american express to put a block on the recurring charges as Zipcar does not provide any way for me to cancel my subscription. I am abroad and these are the steps I had to go through to realize that it's not possible for me to cancel my subscription 1. Login online (does not work!!) 2. Connect to american VPN and login (starts working) 3. Try to cancel online (no way to do this) 4. Call the customer service like recommended online 5. Enter phone number but get denied (Zipcar claims that the phone number is not related to my account) 6. Check the phone number online and proceed to make multiple expensive overseas phone calls to try different combinations (with/without country code) Really smells like Zipcar is intentionally making it hard to cancel their subscriptions. Really shady. I have never before had to resort to blocking charges with my credit card company, Zipcar takes the first on that for me.

I rented a car through ZipCar for the first time on July 3, 2020. One day after renting the car and traveling the car stopped working. It was said by the help center that the car was out of battery and therefore the car would not open. Several of my belongings were inside. After more than 6 hours of calls with the help center, a mechanic came, tried to open the car door from the inside, pulling the handle, and was unable to open the door. If someone stayed inside the car, they could have died with very high temperatures and the car without opening. The other day, ZipCar sent a Tow Truck to remove the car. We did not continue the trip with the ZipCar car, nor did we manage to recover our belongings trapped inside the car. Values estimated at US$500. After several calls and emails, we have not been able to recover our belongings and receive a refund until almost 1 month later. We actually have no feedback on the reimbursement procedure or when it will be resolved. A disregard for the consumer. A criminal, dishonest, and dangerous service. I do not recommend this company and its poor customer service. We were told that they will give us our belongings. But today they said they have no idea where our things are and that the car was rented other 24 times. Be aware that Zipcar is stealing the consumers.

ABSOLUTELY AVOID - check any of their social channels - flooded with customers who are receiving unauthorized charges, unable to close account, no customer service. I've been fighting for resolution for over 3 weeks now – they let someone fraudulently open an account with my drivers license. Interestingly the account was never used - but their monthly fee continued to accrue. As a brand new customer, (or WAS going to be - after discovering how horrible and unreliable their service is, I'd never risk it now) – I went to sign up to get a car for the holiday weekend only to continually hit a roadblock that "drivers license is currently in use". The website design is completely dated - no options for help. I then called customer service, remaining on hold for OVER 2 hours, to then speak with a CS rep who was overwhelmed and out to lunch, and unhelpful. Eventually I was able to gain access to this account to find accrued charges - I immediately messaged their customer service and never received a reply. In the past week they started auto-emailing me sending my information to Collections Agency notices for charges I never authorized or knew about – and NO WAY TO CONTACT THEIR CUSTOMER SERVICE. I sent 2 more messages today - one to address the fraudulent activity. and one to close the account and request they cancel the charges. None of the information entered into the account dashboard is mine - yet their CS is not able or willing to help at all. Extremely stressful and bad experience. I'll gladly use any of their competitors to avoid so many wasted hours.

I have reserved cars a week ahead and showed up only to learn they are simply NOT THERE or they’re broken (car doors not opening). I’m very understanding of businesses struggling during this time, but Zipcar made it impossible for me to continue using their service. 1) Zipcar: your broken cars should not be able to be reserved in the first place! You should allow people to report errors and flag the cars! Such a simple solution. 2) Customer service doubted me about the fact that their cars were missing! Clearly there is some internal mishap going on because when I called for refunds CS would question me about the cars. 3) Zipcar needs to own up to what’s been going on and be transparent about their lack of service. In a way it’s my fault for trusting them time and again. Fool me twice, shame on me right?