ZipcarReviews of zipcar.com

They have very few seven seaters in Toronto and are very unreliable and would cancel on you the night before! Imagine planning to taking a road trip to Niagara Falls, taking a day off work, buying several car seats, making other bookings and reservations and they would just cancel on you like that.

Worst customer support and cannot fully comprehend English. The last customer support I talked to, already found the issue, but put me on the phone for 40 minutes just to issue my refund. I can tell he was working at home due to background noises. So, who knows if he was doing something else online before finishing with me over the phone. These gig apps need to stop hiring customer supports from different countries.

Zip car promised service to rent vehicles if you sign up - so I paid the application fee for me and my girlfriend on a family account, and the $8/month fee. Despite this, and having valid licenses, clean records, etc, her application was rejected. This resulted in us not being able to use the service. When contacted, zip car would not release the money we paid, despite promising service upon application. Chat support admitted they had made a mistake in their software with temporary licensing, but that they couldn't manually override the application, and that she could not reply therefore. Despite admitting wrongdoing, the company refuses to give us our money back. This is a negligent practice by the business bordering on illegal. They made a mistake preventing use of service, but want to keep nearly $100 in charges because of their mistake.

The car that I reserved had no fuel in the car- in fact, the gas light went on after I drove it for 2 avenue blocks. I submitted a photo of the low fuel and had to re-route my trip to get to a gas station. In the meantime, I called customer service to make sure that I reported the severity of the issue - I waited 20 minutes before a customer service rep got on the phone. He didn't speak clearly and his connection was delayed and extremely lagged. After spending the first 45-minutes of my car reservation getting to a gas station instead of getting right on the highway, I asked for a reasonable credit for the time that I spent to fuel the car that should have had at least 1/4 tank. And there was no gas card in the car either. The customer service rep offered me $5 and told me that was the only thing he could offer; he said it would be the equivalent of 15-minutes. That was not only offensive but it did not resolve the fact that I now needed to pay for more time because of my inconvenience. And you can't even reserve a car for 15-minutes so why would you offer that as compensation for the 45-minutes that I spent fueling the car? I have been an extremely loyal member since the day Zipcar launched and I have been one of their biggest advocates. Sadly, I can no longer support a company that has fallen into such disarray, with no focus on the customer experience when all other companies are in relentless pursuit of it. They don't deserve the Zipcar brand and they don't deserve to serve the community that the founding brand built.

I hadn’t logged into nor used my ZipCar account for several years. I recently moved back to the U.S. and needed to use it. I discovered my account had been disabled so I reached out to their support team (it took them several weeks to respond) they informed me of an outstanding balance which I logged in to pay but the date didn’t make since (it read 2021) at which time I had been living abroad. Long story short my account balance was cleared (as it had not adequately been explained) but THEN they disabled my account fully (unable to log in) I reached out to support once more and after a few back and forths, Rawson stated I could apply for a new account then he completely reneged when he realised the system would not allow me to and that the old account would need reinstatement. He said he would contact the appropriate department for reinstatement as a goodwill gesture. THEN: He came back with the following lame response: “Thank you for your patience. After an extensive review, we will not be able to approve the reopening of your account due to billing concerns. The decision is final and cannot be reversed. We understand this is disappointing and apologize for the miscommunications that have occurred.” They are penalising me for an old $23 bill. It’s disgraceful. I’m certain these reviews will cost them much more. This is AFTER he told me he would get my account back up and running again. I will be leaving reviews everywhere the internet allows. I might even organise a boycott if I find the time this summer.

We had an awful experience using Zipcar. It started with no fuel car being present in the vehicle. Later during our trip, I got logged out of the application that enables you to open the car. This happened in the middle of a national park without internet to log in. The worst, however, was the day after; our phones could no longer connect to the car to open it. Calling the support team didn't help, and since we had an international flight to catch, we had to take a 4h taxi drive to the airport. After countless emails to the support team, Zipcar isn't willing to provide fair compensation for the incredibly expensive taxi journey.

I would leave 0 stars if I could. This was my first time using Zipcar and will definitely be my last. First, I was told before I even started my trip that 200 km's (per trip) were included in the membership price but a day after my trip ended, they charged me "overage miles" for the entire trip and did not deduct the 200 km's. The car was also missing a fuel card. When I called to let them know, they said I would be reimbursed as soon as I submitted the receipts. I sent my receipts that same day and had to keep calling to get them to finally reimburse me. I still haven't been reimbursed for the overage miles and have had no updates from the support team. My advice would be to use at your own risk! I would recommend using a different company who is more transparent about their fees and charges. There are plenty of other carshare options that seem more reputable than Zipcar

Garbage company denied my application with my license still valid made no attempt to contact me to resolve issue. Charged despite service not provide. Go somewhere else.