ZipcarReviews of zipcar.com

The awful interface had me thinking I was booking a car that was across the street. Insead I was inadvertenly wasting $100 on a car in a totally different city. ZipCar would not allow me to change that selection, so I had to cancel the reservation (within about 10 minutes of making it, mind you). They still took the money from my account, and despite that being instantaneous, the refund will take "up to 10 business days". I know for a fact from prior experience that my Credit Union credits refunds same-day, so this is definitely a ZipCar issue. I'm now without the available funds to get any car from any rental place, and may have to cancel an important surgery tomorrow for a loved one, as I won't be able to get them to/from the clinic. ZipCar does not have any customer service number to call to try to have them issue a credit or any other solution, their only method for "customer service" is a form on their website that I emailed immediately afterwards at 10am this morning. As I write this it is 5pm and I've had no reponse other than an automated "we got your message" email. I strongly recommend against ever using ZipCar for anything, try a company that actually believes in taking care of their customers.

Worst experience ever! After a long delay to be approved I walked to the car and found it to be disgustingly dirty. Spent 15 minutes documenting with photos dents, scratches, spills, and a back seat soaked with urine. Decided that I didnt want the car. Customer service said I could walk 15-20 minutes to another car. This wasn’t acceptable. I cancelled the trip and cancelled the membership and was promised an email that showed my refund. I didn’t receive the email for the trip refund but got a refund for the membership fee minus $25?!!! It was explained to me after waiting over 30minutes that that was not refundable. What a scam! Horrible way to spend a day and get charged for it in the end. Also no one to hold these people accountable.

This is a big scam! Please avoid signing up at all cost. I registered more than two months ago. They took my registration fee of £10, got my passport and ID verified with bank statement detail and clean driving license! They then used the excuse that my email was “not mine” and that I should use my own email? I gave them both email addresses I have and yet they still failed to verify me, I asked for a refund to which they refused and stated it is nốt refundable! I found out later on that this happened to a few more people that I knew!

If you return the car on time only to find that someone was in your spot and that the nearest spot would take time causing you to be late, they will charge you a late fee and not overturn it.

Needed to borrow a car next day. Website & app description claim "get a car in minutes." Signed up online through tedious process with heretofore undisclosed add'l fees and taxes. Received exactly one (email) response stating it would take at least two days to eview my application. Company should not advertise falsely. Already a waste of time & money before I've even had a chance to be disappointed by the actual rental.

Lousy and Racist! They deny the applications of African Americans. Please avoid!

I tried to set up an account with Zipcar, filling in all the info and sending them copies of my driving licence and a selfie. I tried it on the phone 3 times and it didn't work, but managed to submit the application from my computer when I got home. I received an email from Zipcar saying that they would not accept my email address as it is not in my name. My name is in the email address. I replied to the email explaining this. I received no reply, so I tried to change the email address multiple times on the Zipcar website, but that requires a verification code that was never sent. I tried getting it sent to me by email and SMS multiple times, neither of which methods sent me a verification code. I emailed Zipcar again explaining that I could not change my email address due to the verification codes not being sent, so there was nothing I could do to progress my application. Zipcar then sent me another email which was exactly the same as the original email telling me that my email address would not be accepted as it was not in my name. None of my concerns were addressed, and as I could not progress with my application and received zero help from Zipcar support, I deleted my Zipcar account. I have been charged £10. I phoned Zipcar multiple times but they were not accepting calls. I emailed Zipcar support, and have received no reply. I will be taking this up with my bank. This company's tech is pathetic, and their customer service is non-existent.

I have made an application to open an account. After 1 month and several calls, I got an email saying that due to a technical issue on their side, they cannot open the account. I requested refund and ask them them to remove my card details as they are famous for in explain charges. 2 months later i was at the same stage: no refund and no confirmation that they removed my card details. The customer service was horrible. Eventually, I started a dispute through my credit card company who then refunded the amount and blocked the card so that zipcar could not charge it. I would never use this company. I think it is a scam and I am surprised that no legal actions were taken against them.