ZipcarReviews of zipcar.com

My feelings changed like the wind. I was excited about signing up for this service. I was approved, PAID and set to pick up the nearest vehicle When I got to the spot, the car was nowhere to be found.I called customer service which was good, they told me that the person with the car is running really late and that there is no other available cars. Also I have to wait 3 to 5 business days to get my money back. I also canceled my membership because this is a sign that they are not reliable. They need to change the system. I should've never been able to book a car and they shouldn't have taken my money. They have trackers on the car so the system should have notified them not to book the vehicle. I needed the car so I can go to work while my car is in the shop. Now I have to find another way with out the money (almost $200 dollars) I unfortunately gave to zipcar.

How dare I meet their requirements! I applied for an account and they denied me because my license met every single requirement and yet still rejected me. They even said meeting all requirements doesn't guarantee a membership, so what's the point of the requirements if meeting them means nothing!!

I tried to reinstate my membership and when I did WITHOUT NOTICE I was charged $28 cad application fee!!! They refused to refund me also. And on top of that denied my membership and refused to tell me why? My driver record is good and I didn’t have any problems being a member last year!! They stink in my opinion!!!

I am a memeber but couldnt log on. Tried to join but website gives a 404. Whats going on with this company? My experience a few years ago was very good!

Very inconsiderate and unethical company. Use Communauto instead. I had trouble starting the car and trouble ending my trip, so I had to call customer service twice. We were late by about 5 minutes due to bad weather and then it took almost 10 minutes to end the trip. Zipcar didn't care at all. They charged us a $65 late fee (the entire price of the rental and more than the $50 they stated in their policy). Another time, I showed up for my rental only to find that the car wasn't there. It took 15 minutes on the phone to get the car refunded that time and then I had no car when I needed one. Awful company.

I wish I had read reviews prior to using this car rental company. I’ve had multiple issues & dealt with horrible customer service. This is a fraudulent company with hidden fees & horrible customer service!!

Terrible service, they take money out of your account and have no idea when you ask them why. Never use this company they should be fulling investigated and closed down for false accounting and advertising.

Booked a car with for business purposes which appeared a technical issue during my booking (unable to start). Not an issue with this as technical issues can happen. Zipcar advised that I should return home, and the recovery company will come in couple of hours to return to its original base so I can get the equipment within. Long story short, after waking up every morning at 07:00 to get the equipment for 3 days, car eventually returned 3 days after impacting business ability to serve customers. Once car returned one piece of equipment was missing - total value £2k. I immediately informed zipcar who advised that they spoke with recovery company and there was no thef happened.. I return with the car the remaining equipment at premises, and once I took car back, the recovery company driver came , apologised and returned the back.. Unfortunately, upon checking few expensive equipmenet was still missing. I informed zipcar, which after 1 month they responded saying that they do not have any liability.. despite the fact that they chose the recovery company, they did not investigated etc. On top of this they issued me a penalty fee of £150 for a parking violation happened after the original booking during the period where I was waiting for them to recover the car. In short - this cost me £2k plus more than £15k loss of revenue. Zipcar responded that they are not liable for any loss or theft happened during my booking, even if this happened after due to their error and inability to protect belongings in the car... Disappointing