ZipcarReviews of zipcar.com

Completely unreasonable and rude customer service.

It's a rip-off. They didn't approve my application for an unclear reason and didn't refund my money. Still trying to get my money back.

Terribel Customer Service. They did Not help at All after an accident, we had. The zipcar employee did Not Show up like He told us and we did Not got our stuff back out of the car, they were Not helpful at all. A friend had her Keys in the car and had to sleep somewhere Else and the compensation was a joke. Never again and can not recommend.

Zipcar finished my trip remotely without my knowledge because of a misunderstanding with the customer service agent about adding extra credits Zipcar offered earlier in the day to extend my existing trip and locked me out of the vehicle. My car was trashed with spills, stains, and pet hair all over with Maintenance Required sign flashing on the dashboard as I drove which said that the tire balance needed to be adjusted - first of all, how is that even allowed? The agent on the phone who heard my concerns offered extra credit and I didnt accept on the spot but said I would contact back if I need it later in the day. I returned from a store that I stopped by few mins to find out I couldn't enter the car anymore. After nearly 30mins of holding, I got through someone who transferred to someone who also transferred me another person just to tell me a retrieval process has begun and I need to find a different transportation to get home. I insisted on taking the vehicle as they informed me that they would not be refunding me for the trouble and additional cost. They didnt budge and I came home. Two days later, they charged for 3hr late fee and a tow fee because they said there was "nothing" wrong with the vehicle. I will be contacting to take photos of the Maintenance Required sign along with copies of the phone recordings from this day and will fight my final bill with the small claims court which is an absurdly whopping $300+. Absolutely garbage, do not do business with them. Customer service agents are worthless and have no idea what they are doing.

This company deserves less than zero stars. My husband's personal and financial information got compromised and was used without permission to create an account with this company. Once we found out, we contacted their customer service to cancel it. Boy, it was a hassle... The thief used a different phone number and email (which my husband does not have access to), but also used my husband's name, driver's license, and other personal information. My husband called ZIPCAR to cancel the account, and it was such bad customer service (from overseas, of course) that I am afraid he will still have problems with it. A fraud report was filed with the FTC, his bank was contacted, and fraud alerts were placed prior to the call. It was so hard for them to simply cancel the freaking account! I am not happy about it because my husband is having a hard time trying to get things straightened up, and then you get a company that does not really care about who is signing up for their services or their "customers". They mentioned that the account was canceled (after waiting on the line forever), but would be unable to provide any confirmation of the cancellation because the email on file was not his. Hopefully this will be the last we will have to deal with this place, and I hope to never, and I mean NEVER do business with his company...

I signed up to Zipcar for a van to help with a flat move in London. The night before - with 4 hours notice - I got an email telling me that the booking was cancelled and that there were no alternatives available. Talk about hollow service! As a result I had to use Hertz who were more expensive, but their reliability was appreciated. When I reached out to Zipcar customer services all I have had back was radio silence. In sum: an utterly rubbish product with shamefully lame customer services. Save yourself the stress and go elsewhere.

I was a loyal customer. For three years I had an account. I was never late and always extended my trips when I saw I could, and there was on coming traffic or something to that kin. I was in shock when I saw a $50 late charge. After their customer service was of zero help in getting it off, even after I told them we extended it, there was no one after us and we were still there ten minutes after our initial drop-off time, they refused to look at any of the evidence that something went wrong in the app.

Like many other people here, I was a longtime customer of Zipcar and after a bad experience with them (getting locked out and receiving no assistance) and rightfully complaining, my account was closed months later only just after I was charged for the year. I'm not sure what's happening at Zipcar, but they recently have had horrendous customer service and frankly sketchy practices. Stay away from Zipcar - Uber and Lyft offer the same car rental service now.