ZipcarReviews of zipcar.com

Signed up for zip car, immediately realized they no longer have cars in my city (although they are still on google maps). Tried cancelling (within 5 minutes of signing up) and was refused a refund. The representative I spoke with on the phone said they would call me back. That was a lie. Just to get me off the phone. Really poor customer service.

Zipcar charged me $50 for returning a car 14 minutes late. I was driving alone on 95 and had no way to safely stop to extend my trip. Customer service just puts you in hold I tim the call drops. Cars smell completely of pot and I find empty liquor bottles in them. Terrible way to run a business that was built in a good idea. Can’t imagine how poorly they would respond in an emergency. I will cancel and try another service. No o

I am disabled, i have been using zipcar for the last few months as my vehicle is off road. Up and till around 16th December my Zipcar experience was pretty good. The morning oft the 16th during a telephone conversation with Customer Services, without provocation or discussion they decided to suspend my account, and that i will be getting an email to explain next steps. Its been 10 days, and no email, I have rang numerous times to escalate complaint, still no response. I am reliant on a car, using uber during this period has meant excessive costs, one that i couldnt afford

I joined zipcar many years ago when they weee brand new. At that time, you could Pick up a car at one location and drop it at another. There were designated zipcar locations conveniently located in most cities. Now that is no longer an option. I rejoined not knowing this and I was very disappointed. I tried to cancel my application but they refused to refund the fee even though I asked within a few minutes and never used my account. The rates are high and it is not a convenient service anymore. I don’t see the point.

More and more unreliable as time goes on. Honestly at this stage it's not worth using zip car. I hired a van a week in advance, they changed my pick up location twice in that week. I went to the 3rd new pick up location on my day (30 min walk) and the van wasn't there. Called zip who told me that the car was a good 2 hours away. I lost £1200 because of this yet was rewarded 1 hour free (£15).

My experience with zip car was worst. It was terrible idea to drive through zip car. I was out of fuel and not a single gas station was accepting the card which was provided by them and when we called them they have lame excuses and are stupid people making no sense . Overall very bad idea didn’t even get my compensation.

SCAMMERS. Do not give Zipcar business, they look for any reason to add extra fees and charges. The customer service is horrendous, and they continually have system errors and faults. Honestly save your time and money, use Enterprise or literally an other service because this will end up costing you more then its worth. Absolute scammers.

My membership application is not passed, and I didn't use their sevices at all. They still charge me membership fee and it's not refundable. Stay away from this scam company.