ZipcarReviews of zipcar.com

They offer a useful service. However it comes at a high cost, per mile fee is far above the run in h cost and cost of petrol. My 3 day rental came to £360. Kinda high. But then they suspend my account and demand that I provide passport, bank information, utility bills, etc to prove that I’m me. Outrageous amount and detail of information; viewing my bank account is disproportionate. This is all after being a member for 10 years. Calling the help desk is about as helpful as an umbrella in a tornado.

Zipcar already charges for Miles when ita unlimited with every other company so I'm not understanding why if I rent a car for 4 days and they give you 200 miles per day that means I have 800 total.miles to not exceed that I prepaid for. Zipcar instead sets it up so that you can only drive 200 miles per 24 hours regardless of how many days u book!!! If a person is willing to book a car for multiple days and pay all the ridiculous fees they charge then this 24 hour period shouldn't apply to multi- day rentals!!! In addition this is the first car in about 2 years that didn't smell like Marijuana and wasn't dirty bit that's only because my building is brand new and the car was brand new!!! Typically I'm forced to clean the car spending about 50.00 or more to get rid of the Marijuana smell from the previous owner and even though you report it they clearly don't do anything about it because I rented it again days after and it smelled like.marijuana again!!! Maybe zipcar needs to start ENFORCING their policies and punishing bad zipcar users to protect good zipcar users especially when you refuse to reimburse me the cleaning fee!!

Emailed to cancel my subscription as there are no cars nearby. Zipcar continues to withdraw subscription fee. Very hard to contact. March: this was eventually resolved.

I’m giving 2 stars only because the Customer Service people at Zipcar are wonderful and really tried to help. Basically, don’t depend on Zipcar for major important trips. Their equipment might not be in working order. Great for groceries.

I’ve been an compliant customer with all the rules accessed to my account; today my get a violation for a car that I don’t have any account of that has vexed me…due to this issue nothing in the results of speaking with the reps over the telehelp has made me feel secure with what just transacted with my account becoming negative…!

OK THIS COMPANY WAS VERY CONVENIENT FOR THE LAST COUPLE YEARS, UNTIL NOW! I SUDDENLY Found OUT THAT MY MEMBERSHIP GETS TERMINATED DUE TO SO REQUIREMENTS DONT MEET OR WHATEVER. I ASKED WHY DID THE TERMINATE MY ACCOUNT BUT THEY GIVE ME NO REAL REASON WHY. I HAVE NOT DONE NOTHING WRONG WITH THERE CARS AT ALL AND WAS ALWAYS ON TIME RETURNING. YES IVE HAD ONE INCONVENIENCE WHEN I WAS IN PHILADELPHIA AND THE CAR I PAID FOR WAS NOT AT ITS LOCATION AND WAS STILL ON RENTAL. I WAS NOT PLEASED BUT I WAS PATIENT ENOUGH FOR THEM TO SEND ME TO ANOTHER CAR LOCATION NOT TO FAR FROM WHERE I WAS. THEY CLAIM SOMETHING ABOUT MY DRIVING RECORD, AND ETC WHICH I KNOW FOR SURE THERE'S NOTHING WRONG WITH IT. I TALK WITH A SUPERVISOR TO GET A REASON WHY THEY TERMINATE MY ACCOUNT FOR NO REASON WHEN I DID NOTHING WRONG, HE GO ABOVE WHAT THE HIRE UP PEOPLE SAID WHICH STILL DONT MAKE CLEAR OR MAKE SINCE TO WHY AND HE HANGS UP THE PHONE. NEVER WILL I SUGGEST ANYONE TO GET INVOLVED WITH THIS COMPANY, (ZIPCAR) AT ALL,I DONT KNOW WHAT HAPPENED TO THIS COMPANY NOW, BUT NOW THEY NOT LOYAL after 1/27/23 they terminated my account they were still charging me a month membership fee. You'll ONLY SPENT MONEY WITH THESE PEOPLE TO ONLY GET DROPPED WITH NO FOR NO REASON!

The zip bay was blocked by a food delivery van so returned 11 minutes late to wait for the van to disappear. GBP 35 penalty. The zipcar flex service is much better, so I guess I can give them 2 stars.