ZipcarReviews of zipcar.com

Very Poor service. i booked a van for the morning this was confirmed on the App then i could not log in as i had changed my pghone number i call ed the support team ....finally got through to then realise i cant change my number. or use my business card to ppay for the service when ive been using that card for over a year...! wow.

what a waste of time and money! submitted my aplication on their website after being lured by their promise to book a car within minutes - a couple of days later i receive an e-mail requestung for additional documents including a photo of myself holding my passport, one of myself holding my drivers licence and a piece of paper with the word ‘zipcar’ and the date written on it plus my bank statement(!). after submitting all this personal info i received an e-mail back the following day saying that my application has bren rejected, meaning i have wasted my £15 application fee! what a rip off!

Terrible service Charged admin fee £15 Misleading advertising No cars for 10km radius Someone should look into this

Long time Zipcar user. Car I booked was missing. Zipcar made me walk a mile to another car. Other car had issues leaving the lot. Eventually got out to find out there were tire pressure issues. Ended up spending the whole trip filling the tires but it kept losing air. Car was filthy too. Support offered $50 compensation for a $1000 two day booking after spending 8 hours on the phone with them.

I have been a huge fan and recommender of Zipcar. But I decided to write this review after sending repeated mails to the company with no response. The car I was booked had overdue maintenance issues and the tire burst on my trip out of New York. This could have been terribly dangerous if it happened on the highway but fortunately, it was on a low traffic bylane. The response was speedy when I called the company and I was expressly advised to take a Uber back into the city and that it would be reimbursed as the car did not even have a spare. However, I still have not received the reimbursement or an update. So disappointed. Be careful with their lofty promises. I had never thought I’d be put through this despite all the shortcomings.

They are Frauds. They commuted card fraud. I am going to put a claim to my bank. They stole my $27. I never submitted my application. They literally stole my information and processed my information without me submitting anything. Frauds. Don't trust them

Customer Service was horrible. They were rude in billing and in customer service department. Had issues with cars. Overage charged over several occasion. Will be filing a report with Massachusetts Attorney General’s Office regarding the charges on the account since I tried to resolve issue. 2x! On the phone 5 hours on one occasions ( rudely hanging up) The next day 2 hours ( same experience) Had a car accident had been renting from ZipCar for 2 months. Spent on average $4-5k monthly. No more business from me! Demetrius Taylor

I was in a hurry to try and find a solution to an urgent need, paid the 15 GBP expecting to get at the very least some constructive information about how to proceed, but I instead got an unhelpful refusal with no specific reason given, and they kept my money even after I respectfully asked to at least refund it. It's not about the money as such, but the principle. For 15 pounds "administrative fee" I would at least expect a justification for the refusal. What kind of business practice does this reflect, apart from being money-grabbing?