ZipcarReviews of zipcar.com

When signing up to Zipcar , got charged for comprehensive most expensive plan rather than the basic one I wanted although I opted for the cheap plan. Van was dirty & damaged

I recently rented a Zipcar at 12:30 PM to drive for Uber, but the experience was a complete disaster. While completing Uber rides, the car unexpectedly shut off and wouldn't restart. I immediately contacted Zipcar, and a representative named Inez informed me that a tow truck would be dispatched. I was also told that once the car was returned to its home location, my rental would be transferred to another vehicle. I ended up waiting for four hours, calling for updates every hour, only to receive vague and unhelpful responses. Finally, at 5:30 PM, after speaking with Zipcar support again, I was told the car would need to be towed and that I would have to find my own way home. They assured me I'd be refunded for the unused rental time, but I explained that I had essentially been stuck for over five hours and never actually got to use the car. Despite this, the roadside assistance representative said there was no way to transfer my rental and reiterated I'd only get a refund for the hours I didn't use. By 8:30 PM, there was still no tow truck, no update, and no resolution. Frustrated, I asked to be removed from the rental so I could rent another car and try to salvage my day. Zipcar disconnected my account from the vehicle, and I caught an Uber to the new rental location--30 minutes away in the rain, costing me $28.37. When I arrived at 9:00 PM for my new rental, the car wasn't even there. By 9:45 PM, I was still waiting. When I called customer service, they gave me the same options: wait for the car or request a refund that would take up to seven days to process. To make matters worse, they previously charged me a $40 gas fee, despite the car being returned with the required 1/4 tank of gas. I disputed this over two weeks ago but haven't received a response because, apparently, their managers only handle these issues via email and are never available. This has been one of the worst experiences I've ever had. If you're considering Zipcar, don't waste your money. You're better off paying for a traditional rental car where you'll at least get guaranteed service. Update: they offered me a refund of $11.03

The onboarding process was a total disaster: just one of many examples—they claimed I didn't meet the minimum age requirement. I'm 60; since when did that become too young ? And to top it off, they made me pay for this chaos. Seriously, go with Turo instead.

Attempted to hire a car in USA car had number plate removed several dents couldn't get in as they couldn't contact us as we had uk number. They said a manager would call they didn't. Lost membership cost and time as only had a few days in America. Awful experience.

Zipcar charges a $25 application fee (plus applicable state tax) but does not provide adequate disclosure of the reasons for denial, does not always provide the reasons it has denied an application and then pockets the fee without giving a reason. This is unfair and deceptive practices and should be prohibited from operating in this way by each state that regulates (an collects fees) from their business.

1. There wasn't that many available cars than I expected a few days before the trip 2. Big hole in carpet/interior parts broken 3. Car shook when accelerating and breaking 4. Tires all needed air 5. Horn didn't work (almost got hit by a car and couldn't even alert that they were bout to hit me) 6. It was $500 for 2 full days... Ultimately I could have rented a car for the same amount of time and money, but had a super reliable car that worked and didn't need maintenance. I canceled my account and I tried to get a partial refund...they gave me $14 for the 3 hours I didn't use it when I returned it early.... Really disappointed.

Booked van. Parked my car 1st in bay that costs £5 per hour in Clapham. Walked short distance to van , no van. Call Zipcar. Given new postcode van had been moved. Walked to new location, no van. Called Zipcar given a brand new postcode told it was short distance away. Walked for 10 minutes, found Van exactly half hour after my booking time which they ever so kindly added back on. Dropped van back 2hrs later from where I picked it up and locked via the app. 10 mins later got a phone call from Zipcar asking me where their van was, it's late ! Told me I should have called them to let them know where I dropped it off! You can't make this stuff up! Person who called me was rude and unapologetic for all the morning hassle they caused me. Had to put more money on bay where my car was parked. They had been great before today.

They moved my reservation 2 times on the morning of the reservation. When I finally got to the 2nd location the car was not there but had been parked on the street 4 blocks away by the prior user. The car had substantial exterior damage. This happens more often than not and the only compensation the company would offer was 2 hours of driving credit. Looking for other options for the future.