ZipcarReviews of zipcar.com

I done a web search for driving test car hire and these showed at the top of the search, BUT THEY DO NOT offer that service.

I signed up for Zipcar expecting a convenient, reliable service. Unfortunately, my experience was frustrating from start to finish. Without my consent, my account location was set to Boston. This made the service completely unusable for me. I never received the SMS code to open my App. When I contacted customer service to resolve the issue and request a refund, communication was slow and unhelpful. I had to repeat myself multiple times, and it felt like my concerns were not taken seriously. As a paying customer, I expect prompt, respectful, and competent service! None of which I experienced. Overall, I found Zipcar to be inflexible, poorly managed, and not customer-focused. I will not be using their services again and cannot recommend them to others: especially those based outside the US or relying on them for business travel.

Whilst on holiday in London we booked a Zipcar for a much looked forward trip to the countryside. Unfortunately, when we arrived at the car we were unable to unlock it and the UK phone number was out of service. We eventually contacted zipcar via a US number, which transferred us to the UK. We were informed our booking was accepted in error and we would not be able to use the car. This left us both disappointed and with a bill for a 30min mobile call to the US.

Its a total SCAM, even before showing you the cost they charge your card. Then noone replies to your messages

I was signing up, they charged me twice for application fee, application was rejected. When I called, she said that she can't refund me the 60 dollars, only 30. Didn't mention why application rejected, I have all the requirments, valid driver license, age requirment, last ticket I had was 8 years ago. So pay attention, you might be applying and rejected for no reason, and then get charged for it.

Well like I wrote in my review and Yelp I would have been a poster child for Zipcar right up until the very last rental. I made the mistake of taking a nap before I was supposed to return one of their vehicles and I overslept by about an hour and a half. When I woke up I was frantic to return the car so as I'm walking the block and a half from my apartment to where the car was parked I called Zipcar and was told by the associate that answered the phone that I didn't need to worry about returning the vehicle that Zipcar would handle the recovery of the vehicle and I could go on my way. The next morning I received an email and a phone call from Zipcar corporate saying that the vehicle had not been returned yet. I immediately pitched in and said that I would return the vehicle at that time I was told by the gentleman on the phone that it would actually cost me money to return the vehicle because they needed to book me into the car so I could have access to the vehicle and drive it back to his home location. Unfortunately, I did not have money in my checking account for them to book this micro reservation and told the gentleman that over the phone he refused to do anything about it and then told me that effectively my membership was in Jeopardy of being canceled and later that night I got an email stating that my membership was canceled and that I was going to be charged hundreds of dollars for the recovery of this vehicle. Next, when I found out that they were trying to charge my checking account over $500 because of the recovery charges for the vehicle after I had already offered twice to return the vehicle and was told that I couldn't I officially revoked in writing any authorization that they had to be able to charge my checking account. Somehow they were able to circumvent all of that and still get my account for $538 and one loyal customer that they decided was expendable

I payed for a month to be told I haven’t had my license long enough this I’m ok with it’s the rules. Now I asked for my payment back and they refused … this is very disingenuous. This company has no manager no supervisors and no fraud department. This company is not legitimate and I feel like it needs to be looked in to KYB because I’m not getting a great response from there customer service call operators

TERRIBLE!! Will fee you to no end. Paid nearly $500 for 5 hours due to fees. Car was empty of gas upon pickup yet I had to stop when returning to return spot to fill up causing me to be late on return and they stalled the car leaving me stranded in a dangerous location with my daughter.