Zinff OpticalReviews of zinff.com

I placed an order for glasses on 19 January 2025, with a production time of 5-7 days, for a total of $129. I reached out via LiveChat on 24 January requesting an update. I receive a response from Tina within a couple of hours saying I would have a tracking number within 48hrs. On 28 January, I followed up with a request for an update on my glasses. No response. On 29 January, I sent another request for update. No response via LiveChat. I sent an email to the service@zinff email address. I received an out of office message saying they would return on 3 February. On 3 February, I sent another request both via LiveChat and via email. No response. I sent another message on 4 February requesting cancellation with full refund due to their lack of response. I have yet to receive a response. If I have no response by 5 February, I will be contacting my bank for a chargeback due to suspicion of fraud and lack of communication. Feb 16, 2025 Update: glasses received and are just fantastic. The company was extremely responsive after the apparent holiday. Lesson learned: if you need new glasses in a “short” timeframe - do not order during the Chinese Public Holiday.

I had experienced a lot of issues one was 100% my mistake yet they still helped and resolved the issue. I then had another issue pertaining to delivery, another problem that wasn’t their fault once again and they still resolved my problem and gave me my order TWICE! This is rare to find these days!!

They’re good glasses definitely big glasses they don’t really show the photochrome effect like you can barely tell they are photochromic and I thought it would block like the sun yk but it doesn’t really do that or at least the glasses I choose which was the Esther photochromic and anti blue light glasses this is my first day with them so we’ll see how it goes

Even though my order came in and had damage to it, i was able to communicate with customer service in a timely manner. They were able to give me a coupon to get a new pair of glasses, so i will be able to get my much needed new pair of glasses

UPDATE: After reaching out on FB again, I was able to get a response with a tracking number. I got my glasses and I am absolutely in love with them!!!!!! I was trying to find a replacement for the Warby Parker Holcomb glasses since they have been out of production but the Zinff Palm is even better for an incredible price. I got the extra with the thin frames and they are so beautiful and weightless on my face. This is life-changing!!! The products are amazing. I still left one star off for the hiccup described below but definitely will purchase my glasses from Zinff again (please don't ever take the Palm out of stock - I bought two but I hope I can wear this style for life) -- It's been over 7 business days and my glasses have yet to be shipped. I ordered them on April 22nd. I have emailed, left support a message, FB messaged, no responses. I call multiple times between their support hours of 8pm-5am EST and I get a busy tone and auto hung up. I'm worried that this is a scam site. Has anyone had any luck connecting to a support agent?

It was easy to orde them. The glasses were so good. Sbipping was super long and waiting for them to make it.

My glasses were too big for me and it go down a lot. I stopped using them. For the rest, the shipping was fast and the prescription was good.

Love my glasses. They made a mistake in processing my order and so gave me free expedited shipping. Customer service was really friendly and responsive.