Zinff OpticalReviews of zinff.com

I ordered glasses while in Canada visiting my daughter. I live in the Caribbean and cannot get goods so easily there. I ordered them a month in advance to be shipped to my friend who I was going to visit in Northern California. Well, they did not arrive even though the ship time was in correspondence to when I ordered them to be there unbeknownst to me. I contacted the company. They literally refused to do anything about it but offer me a $60 Canadian refund on 180 dollar purchase. I said no, but I’m going to tell you if they don’t give a shit there are a Chinese company who’s only out to make a profit so buyer beware my glasses have rotated around the US and it’s next to impossible to get a hold of USPS. They are a terrible company. I don’t recommend anybody using them or buying from them because you might or might not get your goods. I’m going to make a formal complaint with my bank to try and get my money back but lesson learned don’t trust Chinese companies. It’s their personality. They just don’t give a shit about customer service.

I've just ordered glasses and tried contacting customer service about my prescription and I haven't gotten any response yet.

I received a product and want a refund. I immediately started speaking with a customer rep and they are argumentative, rude and unwilling to allow me to return my product for a refund. They are using scare tactics like you will be responsible for shipping, we are based in China so the shipping will be high, and you will not get a full refund, with shipping you would not have any money back. What is the point of forcing a customer to keep a product they are unhappy with??? This was the worst place to purchase from, as they obviously do not care about their customer.

Literally the worst return policy ever. I have bought so many glasses from so many websites and each one always lets me receive a full refund. My problem is that my prescription makes glasses about 100 plus dollars so instead of wasting 100 dollars on a pair I'm not sure I actually like, I buy the frame with no prescription or customizations to try them on. I tried to do the same with this website and they are making it seem like refunds are the worst thing to do. They complain about filling out an RMA form and having to send it to the lab, etc. If it's so hard to accept a return, then don't do them at all! I read the policy and they are telling me something different. If you plan on returning frames on this website I suggest going on firmoo or eyebuydirect.

I translated my review to english so everyone can read it. German below. The delivery took less than two weeks. Unfortunately, I had to find out that the glasses are probably not the right strength. It looks way too strong. I've been wearing glasses for 15 years, so I can say I know if it's too strong. In addition, the difference in diopters between old glasses and new glasses is not much, so I shouldn't notice a drastic difference when putting on the new glasses, but it is there. I also got an email from UPS that I have to pay customs duties later. I didn't like that at all. German: Die Lieferung dauerte nicht ganz zwei Wochen. Leider musste ich festellen, dass die Brille vermutlich nicht die richtige Stärke hat. Sie wirkt viel zu stark. Ich trage seit 15 Jahren Brillen, also kann ich behaupten, dass mir das auffällt. Noch dazu ist der Unterschied der Dioptrien von alter Brille zu neuer Brille nicht viel, daher sollte ich beim aufsetzen der neuen Brille keinen drastischen Unterschied merken, dieser ist aber vorhanden. Zusätzlich bekam ich eine Email von UPS, dass ich Zoll nachbezahlen muss. Das gefiel mir gar nicht.

I was so in lovewith the glasses I ordered, payed $200 to get my prescription lenses put in them (progressive lenses). The plastic that is on the legs of the glasses rest on my ears so sweat gets in the end parts and it rusts and discolors. I am constantly cleaning them, trying to figure out how to keep the clean but the quality is so horrible that it does not clean, it just rusts and is now discolored. Same thing with the nose pads. They get green and dirty no matter how much I clean and disinfect them. Poor quality. Do not recommend.