MB
The start process was great but..
The start process was great- the underwriting was tough, long, and often I had to reach out to find out if anything was happening and when. It was frustrating having to follow up so much because it’d be days before I heard anything.
Response from ZinchOct 21, 2019
Hi MB, We sincerely apologize for the hold up. The Columbus Day bank holiday caused some delays with your account, but it's no excuse for not keeping you adequately updated. We have addressed your review with our underwriting and sales teams to ensure this will never happen again. Thank you for letting us know and we hope if you need funds in the future you will give us another chance to make it up. -MCS




