ZimasyaReviews of zimasya.com

Company said the product would be delivered in six to eight weeks, but the shipping took over 12 weeks. The bed came with missing parts and NO DIRECTIONS. I contacted the company and they said that they did not have English directions and they would send me some when the directions were translated to English with no time given as to when this would occur. I spent three days trying to piece together the bed. Aboslutely HORRIBLE customer service and horrible experience. I would not have bought. When I waited eight weeks and no bed was delivered, I told them I wanted to cancel and they said they were going to only return a portion of the price. DO NOT BUY. DO NOT TRUST.

This is a lesson. Having read so many reviews and supplier's perfunctory responses, if one still wants to buy their product, do not buy directly. Buy it through Amazon. Supply is bad return to Amazon. Read Amazon's return policy on this company's product. Who wants a headache. I was preparing to buy. Glad I am here.

Do NOT EVER buy anything from this company. My “Executive Office Desk” arrived after 11 weeks in random pieces that didn’t even begin to comprise a desk. The $400 hired assembler wasn’t at the job 10 minutes and said wrong pieces were sent, missing A LOT of pieces and no instructions. He said there was nothing to “assemble.” After a week of emailing Zimasaya, they refused to send out a real desk or give me a refund… I’m out $1500. What a joke!!!

If I could give less than one star I would. I purchased a $2000 bed that took 2 1/2 months to arrive. The bed came in a box that was completely ripped and taped together it was bulging out of the sides. There’s no instructions no hardware every piece of ““ wood, which is not wood. It’s the flimsiest piece of plywood is damaged chipped ripped or peeling. There are no pilot holes in any of the wood. The bed is NOT ABLE TO BE ASSEMBLED. It’s missing countless pieces. The company is not willing to give me a refund and you can’t speak to anyone on the phone. This entire company is an absolute scam. Stay away at all costs. THIS IS A SCAM

I placed a very large order, $8,500 office furniture order on March 19, 2026. I have not been able to actually reach a real person to discuss the progress of my order. I've tried both phone numbers that I have found, nothing. I've tried emailing support, using the chat feature, everything I can think of. My business is scheduled to open on May 15th with NO DESKS! Very poor communication with the customer. Not even certain if this is a real company. Beginning to feel scammed.

If I could give them negative 5 stars I would. We were looking for a luxury reception desk for our building and were told of beautiful options available to see in the showroom. We drive an hour and a half from Hollywood to Irvine to see this "showroom" and see an small office that is a glorified storage room, with 3 of their cheapest desks set up to view. Not only were these none of the options we previously discussed, but the material is cheap, mass produced and not aesthetically pleasing in any way. When we asked why the owner/manager who met us there didn't tell us that they only had three options set up to view in their "showroom" he claimed technical or translation issues. Do not waste your time with Zimasya or their other two companies Anzhap or Kaguyasu.

I’ll have to express my sincere dissatisfaction with the Zimasa company. I came here three months ago or so to check the reviews because I needed a custom-made wine display rack. I requested a quote to see how much it would cost me, and I was willing to pay as I knew I needed something that was hard to find. The first dissatisfaction that I had was the company saying that it is located in LA, but in fact, the company takes a really long time to ship the item because it comes from overseas. After two months waiting with the lack of communication I had to follow up and seek for an ETA from the company, and so, after my follow ups, (which would already be a feedback to the Customer service) I got an ETA saying that my item would be shipping to my house anytime soon, and that happened, unfortunately, the career that delivered my order could not be more careless, the item and the boxes came damaged and they want us to sign the document as receiving the items, even though without checking the items they were rushing to leave and said if something is missing, the company would reimburse us. Unfortunately, that was just the beginning of my huge future problem with this order, as you can see in the pictures that I will attach, the cabinets that I bought were supposed to be black, and they came in grey where I was already mad when I opened the box right, but I thought that’s fine. I can pay somebody to paint it and I will not have to return, but I will share my sincere dissatisfaction with the company. It only got worse, after we opened the package. First the wood/item was in a really, really low quality, very poor quality, less than Ikea would be. In the meantime that I ordered this item, I also ordered a Billy from IKEA to build a library at my home, and this these wine display from the Zimasya had such an inferior quality, totally unveil what I got as a product, the price, and the time deposited, really not worth it. The stress of assembling the product, they have not sent any instructions on how to assemble their product, when I asked for some guidance they said that it should be easy and they sent me a video from TikTok of a smaller product so I could “figure it out”, I could not believe that! On top of that, the item was missing items such as the lights that are supposed to be inside of the cabinets are just something that you could buy for 3 dollars that’s battery, really low quality as well, also the wood (that I circulated in red circulated in red) that should be to place were wine remains laying down inside of the display that also did not come. When I spoke with the Customer service they apologize and acknowledged that the company did not do a good job, I requested for a refund of at least the price I would have to pay the painter to paint this item, his day would cost me $350 and they said they could not afford to give me the money back or at least that amount so they gave me $250 that did not pay even the day of the guy that needed to fix the color, that did not pay the day of my painter at all, to correct the color. As you can see my kitchen is black and that did not pay the time the hassle and also all the back-and-forth with the company. Therefore, I decided to leave this review here and it’s really up to you to buy from this company or not if you were to ask me is it worth it to go through all of this and buy something custom-made by then would be not let me just let you know that I also paid much more than it was supposed to cost in the site because it was supposed to be custom-made later on I figured it out that this company they do not have the items they just act as a resale when you buy something, they ship from somebody else and resell it. They do not have a warehouse and they DO NOT build the item themselves. That is a vendor that does that for them, so, in other words, if you do want a custom-made wine display, just go to IKEA get the Billy cabinets, put them on top of each other’s and you’re gonna find out like that’s much cheaper, easier, and you’re gonna get your wine display there. I DO NOT recommend anybody to buy from this company. I do apologize for leaving this review, but I needed it. I felt I needed it because I only bought from this company. After all, it’s had good reviews, but no one knows if it was real. Therefore, I’m leaving it to you to have a real reveal with details, and this app to you to buy from.

Awful company and awful products! Do not purchase from these people under any circumstance if you can help it. I purchased some office desks from this company. They arrived over a week late, the desk tops were chipped and scratched, the metal bars that build the framing of the unit were completely bent and usable. Even if the desks were usable, I couldn’t put it together because it came with no directions. The desk set was $2,600 and they offered me $200 off. After fighting with them for weeks over email they offered me 50% ($1,300) off the order for desks that couldn’t be used or put together. It’s just not worth the risk trying to use this company. The items are not quality and they have zero integrity as a company. Star away.