ZimasyaReviews of zimasya.com

I absolutely love the bed. It is durable and very sleek. It took some work to put it together, but it was worth it!

Very good quality and colors. My staff like the table and chairs very much.

Company said the product would be delivered in six to eight weeks, but the shipping took over 12 weeks. The bed came with missing parts and NO DIRECTIONS. I contacted the company and they said that they did not have English directions and they would send me some when the directions were translated to English with no time given as to when this would occur. I spent three days trying to piece together the bed. Aboslutely HORRIBLE customer service and horrible experience. I would not have bought. When I waited eight weeks and no bed was delivered, I told them I wanted to cancel and they said they were going to only return a portion of the price. DO NOT BUY. DO NOT TRUST.

This is a lesson. Having read so many reviews and supplier's perfunctory responses, if one still wants to buy their product, do not buy directly. Buy it through Amazon. Supply is bad return to Amazon. Read Amazon's return policy on this company's product. Who wants a headache. I was preparing to buy. Glad I am here.

Do NOT EVER buy anything from this company. My “Executive Office Desk” arrived after 11 weeks in random pieces that didn’t even begin to comprise a desk. The $400 hired assembler wasn’t at the job 10 minutes and said wrong pieces were sent, missing A LOT of pieces and no instructions. He said there was nothing to “assemble.” After a week of emailing Zimasaya, they refused to send out a real desk or give me a refund… I’m out $1500. What a joke!!!

If I could give less than one star I would. I purchased a $2000 bed that took 2 1/2 months to arrive. The bed came in a box that was completely ripped and taped together it was bulging out of the sides. There’s no instructions no hardware every piece of ““ wood, which is not wood. It’s the flimsiest piece of plywood is damaged chipped ripped or peeling. There are no pilot holes in any of the wood. The bed is NOT ABLE TO BE ASSEMBLED. It’s missing countless pieces. The company is not willing to give me a refund and you can’t speak to anyone on the phone. This entire company is an absolute scam. Stay away at all costs. THIS IS A SCAM

I placed a very large order, $8,500 office furniture order on March 19, 2026. I have not been able to actually reach a real person to discuss the progress of my order. I've tried both phone numbers that I have found, nothing. I've tried emailing support, using the chat feature, everything I can think of. My business is scheduled to open on May 15th with NO DESKS! Very poor communication with the customer. Not even certain if this is a real company. Beginning to feel scammed.

I bought a front desk from this company at the end of last year, and finally I finished the project today and can't wait to share the looking. It looks stunning.