Louis G.
Update Refund
Update: After multiple exhausting email exchanges where the company initially refused a full refund, I filed a formal chargeback with my bank following that and my earlier review here, the company finally issued a full refund of $59.95. While they framed it as a "one-time exception" rather than admitting to canceling my trial early, and I never got the two remaining searches, the matter is now resolved.
Response from ZilocarOct 14, 2026
Hi Louis, thanks for the update, and sorry the communication took longer than it should have. Our team worked to get this resolved for you, and we take our customers’ experience seriously. To clarify, searches included in the 3-day trial need to be used within the trial period and don’t carry over to the membership. We’re glad we could make things right with a full refund. If you need anything else, we’re at [email protected].