ZiiLockThe ZiiLock team is based in Pasadena, California, together with the R&D team from Taiwan, the home of high-end bicycles such as Giant, Merida, and KHS Bikes. We share the know-how, as well as the passion, to build ZiiLock excellent. Being recognized as both an integrator, as well as an innovator of fingerprint biometric authentication and bike locks solutions, we strive for both an ingenious and intelligent design to reach true security. That's why we are named ZiiLock.
ZiiLock (ziilock.com) has 11 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Ernst Martin K.
Not usable now. I need to use the App for maintaining the fingerprint. By now the server which used by the App seems to be not reachable anymore. Without that server I loosing lot of functionality. I wounder that no one told the problems which I have. The WebPage is still there - but no usable content. Very disappoining
Peter M.
Device was broken some weeks after use, support not helpfull, quality is very bad sadly, had to use the key after couple of weeks, and even the key broke almost...
Maciej P.
Nach Ablauf der Garantie funktioniert nicht mehr. Die gleiche Erfahrung mit zwei Schlösser gemacht. Definitiv keine Kaufempfehlung. No longer works after the warranty expires. I had the same experience with two locks. Definitely not recommended to buy.
Karsten
I made a very similar experience to what is described in the previous reviews: I bought 4 Locks 3 years ago and all of them are dead now and can’t be charged anymore. „Support“ says its a battery issue but they are not willing to replace at least 2 of them after the warranty period referring to „company policy“.
Marcus B.
Basically, I find the lock and the idea very good. I have three of them, but bought directly from Ziilock. Two of them still work perfectly incl. fingerprint opening. The Bluetooth connection is, as mentioned in some other reviews already okay, but has no special range, means only works in the immediate vicinity of 0 - 5 m. The holder itself is also quite robust, only the fixing straps are a bit slack and torn on one lock after just one year. With the third lock I had a problem. I had bought it 1.5 years ago and put it in the closet, because I wanted to use it for my new bike. Then, unfortunately, everything took a little longer and I got the wheel only now. When I wanted to install the ZiiLock (and took it out of the still unopened package)) the battery would not charge - no matter how many cables I tried. The answer from Customer Service was very terse: Yes, it happens from time to time that the battery is defective. However, it cannot be replaced and the warranty has unfortunately already expired. ...and so I now have a more expensive "dumb" bike lock. IMPORTANT: Check the batteries as soon as you get it and note that there is only 1 year warranty. That would not have happened to me with ABUS.
Arlette E.
Bought this lock a year ago for a bike at my second home. Loved it when I first got it. When i returned this summer, the battery was dead and would not charge. Customer (not) service said too bad. Battery is not replaceable. Do not buy this lock. Great idea but total piece of junk. Waste of time and money.
Joachim A.
The fingerprint opening worked fine until the battery got charged for the second time, after it died (that’s about 1 year of use) Now it’s just a heavy key lock, with a rotting battery inside. Neither good for the planet or your wallet, better stick to a quality lighter key lock from trustable brands
Laureen
Bought this Ziilock because it had good reviews. Either I have a faulty lock or it is rubbish. Can't turn the unit off. It continually beeps every time I move it. The blue tooth on the unit doesn't switch off. When I get the red light and then move it, the light immediately turns to green and beeps - and the reverse. I even unbound it from my iphone and deleted the app. No difference. If I try shipping this thing back it is going to beep in the box and the handler will think it's a bomb!!!! No assistance from support at Ziilock yet ... been a few days already. Very disappointed.
