ZigZag rent a carReviews of zigzagrentacar.com

Really good and helpful stuff working there, i am mother of 2 kids, so their employees helped me with everything, bags, car seat and etc. Got a really nice and new van Caravan, price and car were perfect, thanks guys

Plus jamais cette compagnie ! Ils nous ont débité 600USD de caution et jamais remboursé même s'il n'y à pas eu de problèmes ! Ils débitent la somme au moment de la location et après des mails, des coups de téléphones ils l'ont gardé !! Quoi faire une fois en France hein?! À bon entendeur. Bruno

First and the last time renting with this company, actually i couldn't take a car from them cuz from idk whatewer reason they ask you for the insurance!! that is the first time in my life they ask us residents for their own car insurance. Non of the car rentals never ask of it. So if you dont have one they will ofer you one for 20$ a day!! I am are you guys kidding me, that is the kind jf service you offer to you customers?? Shame on you

Thank you Alex for your help. We got our car towed at the middle of the night and we didn't now what to do that is so stressful to be first time where have you never been. So they got my car back in 2 hours. That is the first time i see for the company to take so much care of the customers.

Renting with ZigZag for the past 3 years and NEVER had any issues, thanks for the service guys. They really work on their fleet, new cars every year.

They didn't refund me money, because i cancel my booking.

Like many others here, I have been ripped off by this company and I do regret choosing this car rental company for my holiday. When I rented the car, customer service was just rude and very unhelpful when asking questions as you could just tell by the look on their face they could not be bothered answering questions. In particular the way they guys at front desk spoke to my lady was just despicable and extremely rude! Despite the fact that I returned the car in excellent conditions and at the right time as per contract, at the end of the rental period, zigzag rental car did not refund my deposit of 600 Dollars within 5 working days as per contract!!! Instead, after a few days from the end of the contract with them, they attempted charging me another 400 Dollars for NO REASON! Yes, you have heard it right! Got all evidence of the attempted charge from my card company! When asking for explanations by sending emails to their customer service, they even had the gut to say that they had completed the refund on my card while it was completely FALSE. Instead they had just tried charging more money on it! After a few emails sent where I requested proofs of payment on their side, they decided to refund me of 300 dollars stating that they could not give my deposit back on full because of toll charges and late car return. While I take all the responsibility for the toll charges encountered (although 25 Dollar admin fee charge for toll is a total scam as the toll fee in US roads is just 1 Dollar), I told them I would not entitle zigzag to charge me any money for late car return. In fact, the car was returned at the right time within the contractual obligations in accordance with their car drop off clause. The car had been dropped off at 5.54pm and the deadline was 6pm! Under NO CIRCUMSTANCE, zigzag rent company has the right to charge me for a late drop off when the vehicle was returned WITHIN the grace period. Also, after returning the car I had to wait 15 mins for the guy at the font desk to be ready to serve me and final check the car. At that time he was busy having an argument with another customer about the car agreement (I wonder WHY?!). After checking the car, the employee confirmed me and my partner that the car had been returned on time and I was not going to be subject to additional charges. Now I am just claiming back the deducted amount of 150 Dollars + taxes!! Even in this case, zigzag car company is in breach of its contractual obligations. Last but not least, zig zag car rental requested a copy of my driving licence a few days before the end of the rental period!! They let me rent a car without having a copy of my or my partner’s driving licence on file!! While they should have requested a copy way before allowing me to rent the car!! This is just UNLAWFUL. Please do yourself a favour and stay clear from these people!! Choose a serious and honest car rental company!

Really polite stuff members and always there to help you