D A.
Review of Ryland Dunne and Medical Experience
I traveled to California alone for a medical procedure and chose a package through Ryland Dunne that included a 5-star hotel, airport pickup, transportation to and from my medical procedure, medical and transportation back to the airport. Given I was traveling alone and did not know anyone in California, having someone meet me at the airport and safely take me to my hotel was especially important to me. Unfortunately, when I arrived, no one was there to pick me up. I contacted Ryland Dunne twice; I received no response. I eventually contacted Mr. Gonzalez, who was scheduled to drive me to my procedure the following morning. He told me he had been instructed that I would take an Uber to the hotel and said he would contact Ryland on my behalf. My biggest concern no one communicated this change to me. If I had known beforehand, I could have made arrangements. Instead, I arrived in an unfamiliar state alone and was left to figure out how I was to get to my hotel. The hotel was also disappointing. I paid for a package that was represented as including a 5-star hotel, but the hotel provided was rated 3 stars. When I questioned this, I was told the hotel was chosen to keep me close to the airport. However, since transportation was supposed to be included, I did not understand why the hotel location would prevent those arrangements from being honored. Unfortunately, throughout the experience, I felt there was an explanation for each issue rather than a solution. The lack of communication and follow-through left me feeling I could not depend on what I had been promised. I do want to acknowledge the positive aspects of my experience. Mr. Gonzalez, who transported me to and from my procedure, was incredibly kind, professional, and helpful. He was truly a breath of fresh air during what was already a stressful situation. I also appreciated the response from the Zignagenix Vice President Ms. Suenaga. After learning what had happened, she came to see me on the day of my procedure, expressed her disappointment, and acknowledged how an experience like mine could affect a patient's overall outlook and the company's reputation. She offered a discount on my procedure, which I appreciated and was not expecting. I am also very grateful to the medical practice and the individuals who made my actual procedure a wonderful experience. My concerns are specifically with the arrangements and communication surrounding the package I purchased through Ryland Dunne. When someone travels across the country alone for medical treatment, communication, reliability, and follow-through are extremely important. While I appreciate the individuals who stepped in and helped, the overall experience left me disappointed and feeling that I could not rely on the services I had been promised. Based on this experience, I would not use Mr. Dunne again for future medical treatment arrangements. I sincerely hope Zignagenix takes this feedback seriously and improves its communication, transparency, and follow-through so that other patients do not have a similar experience.
Response from ZignagenixSep 15, 2026
Thank you for taking the time to share your experience in such detail. We are sincerely sorry that the travel and hotel arrangements surrounding your visit did not meet the expectations that were communicated to you. Traveling across the country alone for a medical procedure already requires a tremendous amount of trust. When transportation is part of the arrangements, you should not arrive at the airport wondering who is picking you up or how you are getting to your hotel. Regardless of how the misunderstanding occurred, the change should have been clearly communicated to you in advance. We take responsibility for that. We also understand your disappointment regarding the hotel. If accommodations are represented to a patient in a certain way, what is ultimately provided needs to be consistent with that expectation, or any change needs to be clearly discussed beforehand. We are grateful that you brought these concerns to our attention and that our Vice President, Anna Karen Suenaga, was able to meet with you personally during your visit. More importantly, your feedback is being used to strengthen our internal processes surrounding transportation, accommodations, communication, and accountability so another patient does not have the same experience. At the same time, we are especially grateful to hear that Mr. Gonzalez treated you with kindness and professionalism and, most importantly, that you described your actual medical procedure and the care you received from our medical team as a wonderful experience. Our physicians, nurses, and clinical team put an extraordinary amount of care into every patient we treat. Unfortunately, logistical and communication failures surrounding your travel overshadowed what was otherwise a very positive medical experience. At Zignagenix, however, we recognize that the patient experience begins well before someone walks through our clinic doors. Excellent medical care alone is not enough—the entire experience needs to reflect the same standard. Thank you for holding us accountable and for also recognizing the individuals who took exceptional care of you. We take your feedback seriously, and we will use it to become better. — Carlos Ituarte CEO & Founder Zignagenix