Cheryl H.
Big Improvements in Customer Service
I purchased the Roberto Headboard from the store in Baton Rouge, LA, but it didn't have the side rails. I tried to contact customer service, but they were nonexistent. I later found out that Z Gallerie went into bankruptcy. Months later, I found out another company purchased Z Gallerie, and I reached out to their customer service department. Eren C. was extremely helpful, she followed up many times and ordered the side rails for me. I am so excited to finally get the complete bed together. The new company that took over Z Gallerie has a top-notch customer service department.
Response from Z GallerieNov 26, 2025
Dear customer， Thank you so much for taking the time to share your experience on Trustpilot. We are truly grateful for your kind words and are thrilled to hear that you were able to finally complete your Roberto Headboard with the help of Eren C. and our customer service team. We sincerely apologize for the initial challenges you faced, especially during the transition period of Z Gallerie’s restructuring. Your patience and perseverance mean a lot to us, and we’re so glad that you reached out again after the company’s acquisition. Eren C. is an invaluable member of our team, and we’re proud to have her representing our commitment to exceptional service. It’s wonderful to know that her efforts made such a positive impact on your experience. Thank you again for your trust in us and for acknowledging the hard work of our customer service department. We’re excited to have you as part of the Z Gallerie family and look forward to serving you again in the future. Warm regards, Z Gallerie Customer Service