Z GallerieReviews of zgallerie.com

No wonder they’re bankrupt (again).. 🤬 My order from May is still “awaiting fulfillment” and now expected in August! I tried to contact customer service, and a message comes on that there are no agents available. Guess I’m out $250. What a scam!

Abysmal customer service. Had to call them 6 times. Product always being fulfilled. No updates. Wanted over $100 in shipping and cannot tell us when it’s coming. We waited 3 weeks. Cancelled ordered and stopped credit card transaction. No wonder they closed their stores.

This place is horrible. I placed an order twice and kept getting an error message and kept getting refunded. I ordered during Memorial Day weekend and was hoping to receive the same discount since their system is glitchy and the customer service guy said to call customer service which is so dumb because he is customer service. Then I emailed zgallerie and called them and no response. What a sh i tty company no wonder their location was removed at the mall.

Unable to make a price adjustment on their Labor Day sales one day after purchasing an order. The company is such a stickler for everything, especially when it comes to doing what is right for customers. I will no longer shop here again. Poor customer service, strict fees and policies, just a HORRIBLE company overall. Do not spend your hard earned money with this company. It makes sense why they went bankrupt.

This is one of the worst companies I’ve ever dealt with. I only wish that I had read the reviews before purchasing from them. I ordered 2 wall sconces from this company, their website is so terrible that I didn’t think the order had gone through. So, I went ahead and ordered again, well the first order did go through and I received it on March 24th then the second order arrived on March 25th. I did not open the second box I immediately went to FexEx and returned the second box. I was given a tracking number from FedEx and I tracked it to make sure that Z gallery had received it and they did. It cost me $47.40 to send it back. Now Z gallery will only credit me for one sconce See even though the box was never opened. For the 2 Sconces it cost me $125.92 plus the $47.40 to send it back they will only credit me $53.00 so it has cost me $120.32 for absolutely nothing. Please folks DO NOT ORDER FROM Z GALLERY!!!!!

I ordered two matching (diptych) prints, part 1 and part 2 in Jan and received confirmation for both prints. A month later, in the middle of the night, I got a "flash" text (I think from the vendor) saying "We received your cancellation request". But, I had NEVER requested to cancel any of the prints. The next day, which also happened to be the delivery date, I called ZGallerie and spoke to Jose who could not find any so called "cancel request" but (coincidentally) informed me that only one of the prints was available for delivery. Since both matching prints were required for my design plan, I told Jose that I could not accept just the one "matching print" Jose agreed to cancel the order give me a full refund of $1555.60 (and even gave a confirmation #) since he too, could not find that they had previously informed that one print was no longer available. But when I called again about not receiving the refund, another rep who was very rude, Ricardo, said I would still have to pay the $299 shipping charge for both prints. I explained that I am a senior citizen and cannot pay $299 shipping charge, he hung up on me! I called back several times, each time waiting for over an hour for someone to answer. But it's always Ricardo and when I ask to talk to a manager in Corp. Ricardo says "he is the only one who can assist me". I have contacted the BBB and the State Attorney General as I am still waiting for my refund.

Order # 0607396IFHQ...THIS COMPANY IS CHEATING PEOPLE! On 6/7/2023 we Purchased a Sofa from Z Gallery store for $3,807.84 In September, they sent the wrong sofa. We immediately went to the store, where salesperson Chelsy made a call to corporate, and told us that we had the option to hold on to this sofa ( since we had given away our previous sofa the day before the delivery), and that the correct sofa would be sent tby November 2023. In November, we were told December! In December, we were told January! In January we were told Feb! In Feb, we were told MAYBE April! At that point, my wife and I called, and told them that we were tired of being strung along, and that we wanted to cancel our order, and get our money back, and that we would order a sofa from another store. We were told that as soon as they picked up the sofa, we would get our money refunded to our credit card! I went ahead, and ordered another sofa from another store where, obviously, I had to pay upfront. I was ok with that, since I was told numerous times that I would be refunded by Z Gallery! They picked up the sofa last week. I emailed them today to check on the status of my $3800 refund. This afternoon, an employee named Fernando Hernandez replied to me telling me that because the did a restructuring bankruptcy back in October, they can only give me a store Credit!!! This is completely shady, and underhanded, as I was ALWAYS told, all the way to Feb 2024, that I could get my money refunded. All the conversations are recorded on their end, where we asked several times if we would get our money back. This is not $38, or even $380, but almost $4000 that this company, who is still in business online, is refusing to refund me! My wife really liked the style of the sofa, and was willing to be patient. Had we been told before Oct, that there was a slight chance that this could happen, we would have cancelled our order... they strung us along, and waited until the sofa was in their possession to tell me this today. Date of experience: March 24, 2024

They had a sale on curtains. While I was trying to shop I kept getting an error message. I called the following day and the person in customer service was rude. He said he will talk to his manager and call me back. Never did months later. This company has always been wishy washy. Now that they got bought out. It seems by a bigger scammer company.