Z GallerieReviews of zgallerie.com

I had an absolutely terrible experience with Z Gallerie. I ordered my product months ago, and after waiting SIX months, it finally arrived—far later than promised. The worst part, however, was their customer service. I honestly don't know why they even have a customer service department because all they do is provide empty answers and no resolutions. Every time I reached out, I got nowhere. At the end of the day, my only option was to dispute the charge with my bank. Once I did that, Z Gallerie suddenly found a way to ship my item. It's clear that their priority is not customer satisfaction, but rather avoiding issues until forced to act. Save yourself the frustration—skip the customer service, and go straight to your bank to dispute the charges if you ever find yourself in a similar situation. Z Gallerie has lost a customer for good.

I have purchased a lot of home decor from Z Gallerie. I recently discovered that a lot of the items gold, silver, and even the blue Prism candle holders that I absolutely love have Cancer and Reproductive harm warning labels on the bottom of them. In the store the price is listed on a tag near the item, so there is no need to look under for a price or anything else. It's deceptive! To have purchased so much and have to throw them out without a refund or an exchange is absurd! Failure to warn customers about the harmful materials they are bringing into their homes is horrible! I understand that they did as required by law, but to fail to post it visible lets me know that the profit supersedes the customer's well-being!

Julius E from online customer service is an absolute terror. So rude not helpful when I wanted to return my online throw within the policy window. He needed a clear explanation which I gave him. I told him the color was so much darker and this item didn’t look new at all. It appeared used. He proceeded to ask for a picture and give me a hard time. Then I sent the image. He then said he can’t help me and he needs another photo. Like Get a life you work for z gallery customer service Then a while later after my dispute Jason A fork the team lead says oh hi Shay remove the dispute and we’ll take back the throw like are you kidding me? After 8 emails back and forth for over a month kick rocks

I was a loyal customer for over 20 years and the store has turned into a complete and utter scam. I will NEVER order a thing from the Z gallerie ever again. We ordered a rug that showed up that looked nothing like it did online. We called the very next morning. I emailed pictures to customer service, all we want is our shipping labels to be sent to us so that we can return the item and get a refund, and it has been nothing but getting the runaround from them. From “escalations” to “investigations.” For three days now, I have not only called and emailed to put it in writing. What investigation do you need to do when you’re simply wanting to return a product the very next day and get your refund??? This company is a complete fraudulent scam. I will be disputing the charge.

I wish I could leave 0 star for this company. It takes them more than 6 months to ship any item and when it comes, the package always miss important parts. When you bring it to their store they refuse your return saying you have to do it online. But when you contact their customer service no one picks up the phone. When you email them they refuse to send you the missing part, replacing or refund the item. They’ll run out of business with this customer service. Don’t order anything on their online store if you don’t want to lose your money.

BEWARE!!! DO NOT ORDER FROM Z GALLERIE! You will never get the items you order and when you call to find out when they will be delivered, you will get the run around. When I placed my order, all of the items were in stock and ready to ship. This is part of their scam. I'm still waiting for a refund four months to the date. Calls are outsourced to the Philippines and they just repeat the same thing over and over every time you call.

This place is ridiculous. I ordered a dresser May 30th and it said would be delivered on June 20th (the only reason I ordered). It is September 23rd and I have yet to receive my dresser. I have spoke with probably 15 different people at the customer service number and no-one has an answer but that it was shipped end of June and they do not know. I just have to wait for the carrier to contact me. WHAT!!! With all the technology no-one in the company not even a supervisor can give me ETA. I have asked for refund $2200 several times and all they say is it's been shipped so we can't refund you. Been shipped when, where to whom because I sure don't have it. I am beyond pissed and in touch with an attorney.

HORRIBLE! The website is absolute crap, logins never work (haven't for OVER A MONTH), customer service is clueless or simply doesn't care, and a few items that were supposed to get delivered were not and sat at a terminal for OVER A MONTH until we pushed them to deliver it. After multiple attempts at receiving a refund for damaged goods and items that never shipped- nothing! Used to like Z Gallerie, but it has turned to complete and total crap. WILL NEVER ORDER HERE AGAIN! Seriously guys, get your stuff together!