Z GallerieReviews of zgallerie.com

I purchased several pieces of art that arrived separately. I did not open the item right away due to business travel. When I did I found the piece was damaged in transit. ZGallerie refused to do an exchange or offer some type of compensation since it was outside of their return/exchange window. I've been a customer for 14 years and spent at least $60000+. I hope it is worth losing my business as well as the many friends that I will tell about this horrible experience. The customer service representative was rude, unprofessional and refused to escalate the call. If something isn't done to improve customer relations, ZGallerie you will have to close more stores and file bankruptcy AGAIN. Signed Done with ZGallerie

I ordered pieces totaling more than $7,000 on November 5. Today is March 9 and I have not received any piece of furniture from this order. I have been calling customer service since January and getting no definitive answers. I purchased a lot of furniture from this company in 2017 and didn't have any issues but this reflects poor business practices and almost a complete absence of customer service. No one should have to wait five months for a sofa and chair.

Customer Service was terrible today at the Orlando z gallerie. Man with gray hair told me that he would not take down an art. That I would have to pick it up another day. Another seller told me that he needed a brake and he could not take care of me. He also said that he will send someone, and no one came. Meanwhile, I went to the register, and he was taking care if other customers. I was very disappointed of their disrespectful customer service. I have been a customer of the store for many years, but this new crew and management appears to not want to work. I have finally said something about the way that they treated me. A team member helped me but I have to help with wrapping etc as no one literally wanted to work. Disappointed about the place and rude people that work there.

Z Galleria customer service is so unprofessional. You,are waiting on hold for hours and no call back!!!! They,messed up my address on my refund check and its been 3 months!!! Still,no check. Customer,service sucks!!!!

Smoke color chandelier broke after 3 years. Several chandelier arms broke because the parts holding them were made of plastic instead of metal. Zgallerie customer service would not provide an exchange or credit. Extremely poor quality.

I wish I could give them 0 stars....3 months since the order placed and some $3000 at stake!!!Pathetic customer service with No to the point response!every time you have to call them as they don’t respond to your emails and they tell you that your order is going to ship this weekend!Im so disappointed and God knows if my order will ever make it in first place and what if it’s not as expected or damaged and can’t be returned(like other reviews).....,

wish i could give it zero stars. The worst retail customer service on the planet. I received a damaged item. It took me over an hour on hold to speak with a representative who emailed me a instructional email to send photos. Sent the phots immediately and still waiting. Have emailed and called back - no help. Beware of ordering from this company .

My review is based on the poor customer service I have received trying to exchange an item. After ordering a modular sofa unit, I realized it didn't fit the space as I originally thought it would. The company's policy is that it must be returned or exchanged within 30 days of delivery. When I initially called to process the exchange, the Returns Dept. had me on hold for over an hour. I finally called the Sales Dept. explained what was going on. Spoke to the employee, Eddie who assured me he would process the exchange. I have a "confirmation email" from him and because of that, I thought all was well. I called approx 2 weeks later because I hadn't heard from anyone. Another rep told me they were just waiting on the new sofa to come into the warehouse. Fast forward, 3 months later, no new sofa. So I continue to call and I am given the run around. Gabriela says Eddie used the wrong SKU, Daniela tried to overcharge me by $1200 to process the exchange. Israel said he saw everything in the notes, but of course the manager who could make the decision was out and would call me in 48 hours. No one has called me. I will now be demanding a refund. They can come pick up this sofa that has sat unused in my home since Nov. and give me my money back minus the restocking fee. I would NEVER buy from them again. They are awful.