Z GallerieReviews of zgallerie.com

Do not shop at ZGallerie!!! They are scammers! Saying it will be delivered by end of Feb. now saying will take until end of April! When I cancelled order they are telling me there will be a 50% restocking fee. They have had my $$ since November! Stay away from this store!

Purchased date: 7/24/2020 TODAY- February 3, 2021 Estimated completing order April 17,2021 Ventura Extra Deep Sofa - 2 PC: Opulent Seal ORDER STILL NOT COMPLETED!!!!!! Original delivery had two items missing. I called right away same day to confront the issue, i was told it would take an additional THREE MONTHS!! For my replacement order since it’s a customized sofa so I waited 4 months to contact them. I NEVER received my package . they told me the package was sent out back in January 2nd !! They sent me a tracking number confirming the package was delivered at the (front desk) at my appartement complex .z Gallerie made a big error 1) (wrong name ) on package 2)they didn’t even put my appartement number ?!?! which made it impossible for me to receive my package in this first place.,which I am furious about. Finally found the package (a month over due) The missing replacement items I received were POOR QUALITY made in China original sofa is customized and made in California,USA original cushions all have light tan zippers my replacement items had black zippers!!! I was supposed to receive a long arm cushion instead they sent me a long back cushion , and of course with the stupid black zippers It has been nothing but a nightmare with Z Gallerie for the amount of money you pay you expect to get nothing but quality customer service along with high quality furniture. I am now in the process of having to wait an additional three months, like I have said it is a customized purchase . at the end of all of this I will have my complete sofa 9MONTHS!!! As they emailed me stating estimated wait will be April 17, 2021 !!!!! If I could give zero stars that would be what I would rate the Z Gallerie experience

HORRIBLE experience. I ordered something and it was damaged. Then it was out of stock, so I had to wait another month to get it. In that time I purchased a different item and decided to return my purchase. They do not pay for shipping and told me to send the item to California (cross-country for me). Shipping was $60! I was furious, and called asking for paid shipping, explaining that I would have kept it if the item was ok the first time. Customer service rep was so rude, and said “if I don’t like the item, then this is how it should be.” Ridiculous. I researched, called a local store and found out that I could return it there for free! When I asked the rep for other options he didn’t even suggest that. Z Gallerie should replace whatever outsourced, foreign service they use.

Customer Service is horrible, All they do is give you the run around. They sent me the Wrong Color of the item that I ordered and trying to not give me a refund. They SUCK

I purchased an item from them and didn't work and I had to pay alot of money to return and then when I got my credit they didn't give me my whole credit they are a RIP OFF will never shop there again everyone beware .

$50 to ship back a return??!! Never again. Agree with all the negative reviews! Ridiculousness! WILL NEVER BUY FROM THIS SITE AGAIN.

For a company that lends itself to high end users, their customer service is garbage! You pay a premium for their products, which of course is a choice, but buyer beware here! I ordered several products in November, which they charged me for in full at the time of placing the order. The shipping eta a the time of placing the order was 2 weeks. Well, no follow-up or receipt of the order and I call to check status. One item should ship soon, the other will be mid January. I call at the end of January, since again, I have not received the order. They indicate they have not charged for the item. hahaha.. .nice try.. i send proof that they have. A copy of the $1100 charge on my credit card, plus a copy of the matching order summary. Z Galleries response... we will respond within a week. No one else you can speak with, no direct person to contact, only accounting can review and solve this, we will be in touch. This is not the first problem I have had with Z Galleria, but it will be the last.

Beware of buying from Z Gallerie online you might not get all the items you ordered. Customer service does not respond either so they leave you empty handed after paying for the items. I’ve been trying to resolve this issue for the last 3 weeks and they leave you high and dry but they are really good at taking the money out of your account, you will get swift service of that!