Z GallerieReviews of zgallerie.com

Do not use a gift card. Got one for my birthday and was on the phone for over 20 minutes to order a single item because they don't allow you to use gift cards on their website. Kept being put on hold - super frustrating.

Terrible service no integrity. I order a bedroom and two side tables because they where in stock. They called me last Friday to deliver the furniture, mind you I was ordering this in two parts and willing to pay shipping twice because I needed a bed. So they called me to set up delivery Friday 9-1. At 12:45 they called me to tell me we don’t have your furniture. After I took a day off from Work ordered the set in two parts paid shipping twice for me to have absolutely nothing!!! Customer services can careless never order from here!!! Shop anywhere but here!!

Worst customer service ever! Absolutely no respect their customers! Customer service promises one thing, but does either nothing or opposite.

I ordered a bench from ZGallerie on 12/31. I received no information on the status of my order until I called in April to find out what happened to it. I was told it would be another 6 to 8 weeks for it to be ready. I asked to cancel the order and was told I would get a call back within 2 days. One week later, no call back, so I called again and the Supervisor I spoke to said I had to pay a 50% restocking fee to return the item. Also, it would be May before I received the bench. I have purchased a ton of furniture and other items with ZGallerie and their customer is so terrible that I will not continue purchasing from them. TERRIBLE CUSTOMER SERVICE and TERRIBLE focus on client.

Ordered a couch in November. Told me it would arrive in February. Called customer service. They told me couch will be here in April. Called customer service. Told me couch will be here in May. Called customer service. They told me couch won’t be here until end of June! They are telling me that I can’t cancel order because it is a custom order. STAY AWAY FROM THIS COMPANY!!!!

This company has no integrity. I placed an order in November 2020 and waited until late March early April for a cabinet. I spent over $20,000 on furniture. I finally called them to find out where the other cabinet was on deliver. They informed me that I needed to pay an additional $107 so they could order and deliver this cabinet. How ridiculous is that? No one bothered to call me or email me. I told them I wanted to talk to a manager or the CEO. No one called me. I finally told them to refund my money On the cabinet that I had already paid close to $1400 for. I will never shop at Z Gallerie again. Two of the pieces of furniture that were finally delivered were broken, had broken legs and flaws in the finish. A mirror was broken. Wanted all this time and they deliver damaged goods.

BUYER BEWARE I ordered on the 17th of March and the customer service said I would not get the tealight candle holders until May. What's crazy is it wasn't even furniture that should take the longest. So basically 3 months for candle holders is ridiculous. Not only that they don't tell you everything in the entire store is on backorder, so youre just waiting around for something that's not even coming for months. As high-end as this store seems to be you would think they have a better method of stocking and shipping. When you call all they do is apologies for what they already know they are doing. BUYER BEWARE!!!

Just horrible customer service and very rude staff