Z GallerieReviews of zgallerie.com

The worst customer service. Brenda S. Was so rude and unhelpful

The website is unusable!

Horrible company to do business with! They deserve zero star!

I would give them azero rate if I could. Bought a picture almost 300 and it came damaged. The frame on the picture was chipped. I called and left my number a couple of times and no one calls you back. Finally I stayed on the phone for over 2 hour and told the supervisor the situation and he told me he will send a return authorization so I can return never received it they are waiting till the 30 days are up. Disgusting. Never buy from this business. Terrible customer service and damaged goods they do not stand behind.

I am fuming!!! Z Gallerie is the absolute worst company. I have never ordered from this company before, and decided to order a custom chair from them. I was told that it would be up to a 22 week wait for the chair. Even though I didn't love the length in wait time, I wanted the chair and was ok with it being 22 weeks (. I had received the a phone call from Z Gallerie customer service to let me know, they were now pushing the date back from mid sept, to the end of sept- early oct. Not too pleased with it and decided, whatever, I can wait a few more weeks I already waited this long......However...IT'S ONE CHAIR! Why, is it asking so long?! The customer service rep said it was at the port and waiting for it to be shipped. Well, here we are just a week - week half early for my delivery date that was pushed back, and I had a feeling to call Z Gallerie to just follow up with the status. Well, not only did I call them 3 times and pushed #1 for the delivery status, it would just give you a busy signal, not wait time for my call to be answered. So, I called a 4th time and pressed #2 instead, to talk about problems with my delivery and got through. Well, I got a hold of a customer service rep and she located my information....... She then told me, My order isn't due to be shipped until MID NOVEMEBER!!! Are you kidding me???? So, naturally I am upset and want nothing to do with this company....horrible first time experience. come to find out I can't cancel my order, because it's custom and if I did, I would only get 50% back. which is ridiculous that they are able take money from someone and can't be held accountable for not delivering when they say. I am fine with a wait, but when the wait is that far out and then you have to be pushed out an additional 2 months.......IT'S ONE CHAIR!!! DO NOT BUY FROM Z GSLLERIE!! HORRIBLE SERVICE!!!! Not happy at all!! This will not end here!

I wish I could give this store zero stars but this site won't allow me. In Nov. 2020 I order two custom accent chairs retailing for $1,300 each. The chairs were delayed by 5 months (arriving in April 2021). One of chairs arrived damaged. 5 months later, in September 2021 the replacement chair arrived more damaged than the original. Z Gallerie has done nothing to fix this issue but give the runaround. Save yourself and DO NOT BUY FROM THE COMPANY!

I am a long time customer of Z Gallerie. And a loyal one at that, although some of their furniture is overpriced and cheap assembled they have some pieces that can be simply amazing and irresistible to their customers. With that said, paying for these sometimes wonderful items is never a second thought. That is until you call customer service. What a huge disappointment. I have always said poor customer service can truly bankrupt a company. I purchased a rather large art order, not totaling under $800, on the 13th of August. The order was shipped out on the 21st of August and received on the 25th of August. Today I noticed that these items were on sale. I called their customer service and requested a price adjust totaling less than $50. Now a good customer service representative would have explained their policy, and either honored this request or forced my hand and I would have probably had to ask for a high up. An exceptional customer service representative would have honored this request, while explaining their policy and ended with as a one time courtesy I have already made these adjustments. But these jack holes did no such thing. And I even requested to speak to someone in a high position. Her name is Liliana, and she in a Supervisor in the Escalation Dept. In fact, she was no help at all, a perfectly good waste of life, and she insisted that I returned the art at one of their stores in Schaumburg, IL and repurchased them at the lower price. 40 miles away from where I live. I ended up canceling my order from the night before, because screw this weak as company. CB & CB2 are much better. So is Restoration Hardware and it’s quality furniture. You all are sad. You all need to be trained. Get it together. In fact just close your doors all together the world would be a much better place without you.

Fraud company stay away... My Order was never received the customer service just kept giving me different time frames...