Z GallerieReviews of zgallerie.com

Do not shop from these scammers it’s been months and they have not refunded me my money back which was Total: $11556.77

Z Gallerie delivered a defective sectional corner unit as part of our purchase. The condition was noted at delivery. 6-8 wks later 'they' finally had their technical repair people come out after missing or not showing on 2 earlier appointments. The defect was confirmed by their technician - the stuffing had collapsed. Z Gallerie, rather than replace the defective section, would like to rip off the leather on the section and try to repair "once they receive the necessary item from the manufacturer in China. (This course was NOT recommended by their repair technician!) I will be filing a lawsuit. This was purchased as new and Z Gallerie does not stand behind their products. Beware! Verona sectional.

Buyer Beware! I purchased a couch and pillows for over $4600 in December 2021 ... yes, LAST year, and still it has not arrived as of April 2022 as promised. The pillow order that I bought to throw on the couch arrived, but the couch itself is not here and they still have over $4000 of my money that included tax and delivery of the couch itself. I have had NO updates from Z Gallerie by phone, email, or mail and found out after checking with customer service myself that it has now been delayed until LATE JULY ... and even then no guarantee it will arrive. I learned that it comes out of Mexico which with the border issues and supply chain, you mine as well hang it up to even see an order arrive at all. I was told it was something to do with the fabric. Had I known it was going to take 7 months or MORE, or maybe never, and that I would have to fight for a refund on something I NEVER RECEIVED, I would NEVER have bought this. My neighbors bought a custom couch order from Joy Bird recently and got it with in two weeks, great customer service, and yet here I am with a crickets on the other line with Z Gallerie who KNOWS they are selling you a rip off of time and then saying no returns and tough luck baby. So I filed with the Better Business Bureau seeing that I was one of MANY having issues, and am filing a dispute with my credit card company and bank so they know to fight this with me. Z Gallerie - don't sell something you can't come through with on the other side, you have had MANY complaints on so many levels, you mine as well hang it up. Sell what you can deliver in a timely manner and COMMUNICATE with your customers! You are using our money like a bank to fund your issues and quickly have ruined your once very reputable name. What a shame! I'm coming after you!

PLEASE BE AWARE OF Z Galleries PREDATORY SHIPPING PRACTICES!!!! This furniture retailer is charging a flat rate which starts at $249 for shipping of ANY furniture item. Regardless of size and or weight. This would be an order for a dining room chair. 1 replacement chair. The dimensions of which are: 18"W x 21.5"D x 35"H, Seat Height: 17", SKU: 013861421 - the item is selling for $238. The shipping cost is more than the chair itself? What would they charge for a console or an end table that weight significantly more? How outrageous can shipping cost be? They are just awful. Do not bother calling the stores nor customer service. Unbelievable they are still in business.

Placed an order on Feb 19th. It’s April 2nd haven’t received one item. Kept saying my order would be sent, still no word. They keep having sales but everything is back ordered. They need to remove the items from their site if they don’t have them.

More like ZERO star. I can not believe someone would work there with such poor customer service. They took advantage of my elderly mother and charged her for white glove delivery service but would not carry the couch up the stairs. They left it in the parking garage and left. Z Gallerie Escalations Department kept saying no one will refund the delivery fee. They do not call back. I asked to speak to a supervisor and they said they don’t have one. They would not offer any solutions. It’s been 3 weeks and we’re still waiting for someone who has authority to reach out. What a shame to charge so much and not care about the customers.

First time I order from ZGallerie very bad experience, been 3 weeks I still haven’t receive my order:( customer service didn’t not solved problem.. I still waiting 👎🏼 Never again

Just got off the phone with customer service, they had me send in pictures of my issue and said they would get back to me within 24 to 48 hours it’s been four days and I finally contacted them. I have a matching set of large art and the one frame completely shattered where the D- ring was attached and fell from the wall. There response is “ it’s over 30 days”. Was fortunate no one was sleeping at the time! Shouldn’t an expensive piece of art last longer than 30 days? Poor quality, Terrible customer service!