Z GallerieReviews of zgallerie.com

Horrible customer service for online order. No communication. Have been told my order is “on a truck” for past two weeks. Order is a month late. Have had my money for almost two months. All items were “in stock” when I ordered. Z Gallerie has really declined.

I placed an order November 26th and it still says awaiting fulfillment but the item said in stock when my order 665670 was placed. I would love if they would at least provide an ETA on my item. My expectations were very high & I’m truly disappointed especially with this being a surprise gift for a sacred moment.*update : they reached back out to me & immediately resolved the issue! Will update again once I receive package.

Ordered Christmas tree and decorations. It says when I ordered on Nov. 28th in stock and will be delivered within 3-10 days well I called today and it still hasn’t been shipped!!! They know its for Christmas all the the items are Christmas stuff and got told I will get them late December or early January. Unbelievable!!! I just want my money back. They already charged me and took my money without even shipping the items. Very bad business practice!

I order in september 2021, 2 nightstands and a console, they told me that the order will come in 2 months, then in November, that will come in december, in december that will come in February, in february that one nightstand it is damage and will be replace. They delivered the console and the other nightstand, the consle was also damage and I refused to keep it. Ok, they told me that will replace them in march , then in may , then in june , then in July , but meanwhile they told me that don’t make anymore that products and will give me my money back. I told them that it’s not possible to pay the furniture in september and stay 10 months. I ask them to take the one nightstand back because I don’t need one , and they told me that will give the money , but will keep 25% of the price 😂😂😂 they took my money , I stay without furniture , waiting and then they keep 25% . I refused obviously.

Very fishy customer service. They keep charging their policies And adding newer and newer fees.

The product was never delivered. I ordered it in May. It was to be delivered by end of July. I called for an update in August and was told the mid/end of August. Now they will not refund the money and will not provide a date of delivery. I asked the maximum amount of time I would have to wait before it is assumed to be permanently lost and after not responding to the question several times the customer service said he did want to speculate. How is this not stealing?

I have purchased the whole omni bedroom set in 2019 and i have been trying to get repaid or service since then for my dressers the had scratch marks i was to told they had touch up pain ir would send some one to resolve my matter and kept lying to me i have never gotten resolve for this matter i have 4 rooms with z gallery furniture and i have not purchased anything since then i will never spend with them again this has been a unbearably negative experience they kept lie to me until my warrenty was up also they wanted my buy a exstended Warrenty when they wouldn't resolve my problems i even have the emails with proof and multiple claim numbers during my warrenty period. Do not shop here they still sell that omni dresser and chest they refuse to service.

Don't buy online, just don't. They have horrible logistics. I placed an online order with them in January 2022. They kept telling me it was one month out, each month. The update before the one today stated mid June. When I reached out to them today to get an update (as we're in the month of June), they apologized and stated they didn't the item. I paid through PayPal, so they had my money all of this time. If you MUST buy from them, only buy in store. Their logistics department is incompetent and their customer service is inconsiderate. Never again.