Z GallerieReviews of zgallerie.com

I ordered a bed. When it finally got here the bed had a horrible chemical smell. At first, I thought maybe is from the packaging. I put it together waited a week before using but when I did, the bed was literally making me sick. The smell did not go away. Almost a year later the smell is still there. I contacted the company and they pretended they were going to work with me but they did not. They wasted my time and took my money. No credit, no exchange, nothing. I recommend that if you are going to buy from this company, do your research. If the product says imported find out from where and ask if the product is formaldehyde California chemical compliant. The bed is literally unusable. So please do your homework before you end up wasting your money like I did.

Ordered an item back in November...now > 3 months later and I still haven't received it. I am now being told that it is on back order but I was never notified of this (although they charged me for the item). To add insult to injury, when I called to inquire about this, the agent was rude and hung up the phone on me.

Sold a lemon. I purchased a couch in late 2020, which didn't arrive until summer 2021. I was sold a five year warranty from an employee with Z that provided Z Gallerie pamphlets, emails, and calls that stated that it had five coverage, and included that they would be responsible for covering lemons. With covid and life I noticed fibers coming out everywhere all over a dark blue couch. Fast forward less than 2 1/2 years. I reported the issue, neither the warranty I purchased from Direct Buy and the promise that Z Gallerie is being honored. Even after a tech was sent and reported that it was caused by a manufacturing defect. This was over 2,000 dollars, and I am not going to be given what was promised according to their paperwork. DO NOT trust this company or expect quality. #ZGallerie #buyerbeware. Since I posted this on February 8, I was told by a lawyer that they were committing consumer fraud, and that I shouldn’t have any further loss from the fact that they won’t cover the manufacture defect. ZGallerie still does not want to rectify the situation.

I purchased multiple items from Z galerie totaling around $6000 One of which was cowhide rug . Let’s just mention this rug was roughly $1300. A few weeks later all the hair from the rug started to fall out. It’s 4 months later and I have to say it looks like it’s ready to be trashed. I am extremely disappointed with the quality and no one getting back to me regarding the possible solution.

I bought the Albero candelabr I put the item together after unpacking the large item anyway I noticed a piece in the box after I was done putting it together it was a branch that holds a candle so the whole piece was broken off I called customer service if I want to exchange the item it will be fine. Ur the item is now out of stock I was confused because it was still for sale on their web so I said ok then what’s the other option he said I can offer you a 10% discount I said that’s it are you serious? So they basically send you broken items and lie to you to Make you keep the item and offer you a 10% discount mind you this was an expensive piece I will never shop at zgallerie again

Horrible and unprofessional Customer Service!! Very Deceitful business practices. One star is more than they deserve. I will NEVER purchase anything from ZGallerie again.

I purchased the "Ventura Extra Deep Sofa" in January of 2022 for approximately $3,500. When it came in July of 2022, it looked nice from afar. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place. I contacted customer service and they sent a technician to my house. After the technician's report, customer service stated that they will send me a new sofa. A few months later, the new sofa arrived. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. There were also a few scratches on the new frame, but I didn't really care as I waited about 10 months for this sofa. Instead of the deliverymen removing the original sofa and then bringing in the new sofa, they "piece-mealed" it. They unwrapped the cushions from the new sofa and laid it on my child's wall chalkboard in my hallway. When they finished putting together the new sofa, there was pink and orange chalk all over the cushions. Since I purchased a new sofa and not one that needed to be cleaned, I refused delivery and told the deliverymen to give me back the original sofa. I then contacted customer service and explained the situation. They stated that it would be professionally cleaned, and they will redeliver in a few weeks. A few weeks later, the "new" sofa arrived and after being set-up, the cushions still had pink and orange chalk on them- there was no way that this sofa was "professionally cleaned"! I contacted customer service and explained that the new sofa had not been professionally cleaned and that I refused delivery. The offshore rep kept sending technicians to my house to inspect the stained sofa, when I repeatedly stated that it's in the delivery company's warehouse. Finally, customer service gave me 3 options: 1.) Keep the original sofa, which is now ripping at the seams (see picture) with the erroneous black stitching and receive a $150 gift card, 2.) accept the "stained" sofa, which they claimed has now been "professionally cleaned" or 3.) they'll come take the original sofa and refund my money. Since I purchased a "new" sofa and neither option 1 or 2 provided that, I opted for them to refund my money and set up a delivery date for them to pick up the sofa later this month. Almost a year later and now I'm back to "square-one" looking for a new sofa because of the poor customer service, amateur delivery company and poor product that Z Gallerie provides. In my opinion, if you can, avoid this company at all costs, unless you enjoy arguing with an offshore customer service group- it's not worth the money or time wasted.

Bought a $5000 sofa. Sofa has two recliners they both stopped working in 11 months. I had to beg them to do the right thing and fix them. After months they sent the part for one recliner but now I can’t get them to send the repair guy back out. Don’t buy furniture from them!! They don’t stand by their products!!! Order #look it up by my name