Z GallerieReviews of zgallerie.com

I ordered a Dylan sofa on 9/22. Order 831742. The website said delivery late September or early October. After 3 weeks the sofa had not shipped. It was shipped 2 weeks ago and there has been no traffic info provided and no call from the shipper, after numerous requests. Most emails are not responded to. I have asked numerous times to be escalated to someone in management who could help. This has been a really frustrating experience from the beginning. I am in a new house without a sofa. I have choices where and how to spend my money. I have lost all confidence in ZGallerie. Not to be rude, but there is a reason why you have filed bankruptcy 3X. Now I get to fight to get my money back. Update: My sofa is taking 4 weeks for the carrier to deliver because I live in a remote area. Charleston SC. And I have to pay a 25% restock fee if I want to cancel because my sofa that will take 7 weeks to get here. I waited 50 minutes on hold for that fun news. Save yourselves........

I bought a set of 4 custom chairs. After waiting 6 months for delivery when the chairs came one of them had a big stain on it. I immediately told the delivery person and was told the company would contact me for a resolution. The company sent out someone that was supposed to clean the chair and that person actually made the stain worse and also damaged the chair with the brush they used to clean it. ZGallerie will not exchange the chair or refund me the amount of the chair and so the entire set is ruined. I am contacting the Attorney General I am also taking them to small claims court but do not buy from this company. What they are doing should be illegal

I purchased 2 Omni nighstands and a dresser. The 2 nightstands arrived and they had a Horrible CHEMICAL SMELL. I asked the delivery guys and they said its fine after a week it will be gone. It wasn't my entire 2600 sq foot house smelled like chemicals! I waited another couple of days, opened my doors hoping that would help, and the smell did not go away. Then I started getting headaches. I called and told them to pick up the nightstands immediately and I canceled my dresser order. They told me I would have to pay a 25% restocking fee for a preference return. This is not a preference! Its chemicals that your store put on the product that never goes away. Its a health hazard. I called several times asking for a supervisor and they said sorry its a preference return The guy on the phone told me its the mold inhibitor they put in the container when it ships from overseas and many customers have this issue This is completely unacceptable and you should not be delivering furniture with chemicals that do not dissapate and give you a headache! I want my 25% restocking fee refunded. I ordered a sectional last year and did not have this issue. I also have 2 viola nightstands coming and now I'm concerned I may have this issue all over again. Cust service said you'll have to wait and see. Worst customer service ever!!!! Do NOT buy the mirrored furniture

They make you pay for shipping ($25) and if you want to return it, you have to pay for shipping ($25). It costs you money for something you order online and don’t see in person

Update to Delivery-our furniture was finally delivered. 3 beds, 2 nightstands and 1 dresser. To our dismay, 2 out of the 3 beds, CUSTOM beds, are MISSING pieces. They could not be assembled. 1 bed was missing both side rails. The other bed was missing the foot board and a side rail. The delivery company said they would be back the next day with the missing pieces-of course that DID NOT HAPPEN. I called customer service and talked to the "escalation department". I think they call it the escalation department because this department escalates conflict and the people that work there are very rude. I told them we should get a discount for the long delay in receiving our furniture (this furniture was ordered in May) and then once the furniture actually did arrive, it was incomplete, his response was-Z gallerie does not give discounts and also they don't give them "for every little thing." So dismissive and combative. I'm not sure what type of customer training they receive. He was not interested in trying to resolve the situation. We have had issues with other furniture companies and their reps have been apologetic and they have given discounts. So I have sent pictures to Z Gall of what we actually did receive, who knows when we will get our missing pieces and what shape they will be in. I expect so little of this company.

Very difficult to get a hold of customer service. Called the 1-800 number and waited for over 30 minutes. Hung up and called an alternate number posted on their website, and waiting the same amount of time. Paid $40 shipping on a $240 order, and it took over 2 weeks to ship (although site stated it would ship within a few business days). Not impressed.

Horrible servicio NO recomiendo esta tienda tengo UN AÑO esperando por un sofá y cada mes me están cambiando la fecha

Beware of Z Gallerie’s deceptive and unfair trade practices. I am going to be reporting them to the FTC as well. Any response they post on here is just a lie. They ask you to contact them as though they will help resolve your problem, but do not respond to emails afterwards. DO NOT TRUST them.