ZEYAReviews of zeya-brand.com

If I could give this business zero stars, I would. They are a complete disgrace. I ordered three items from them in June. It took over two weeks for them to arrive from china, and when they did, two of the items were faulty, and one was such poor quality that I didn't even try to put it on for fear of breaking it. Certainly not the gold-plated and crystal that they were described as. They were little more than plastic. I immediately contacted customer service, explaining the issue - with photos to support - and requested the returns address. Not only did they take several days to respond, but I then entered into a back and forth where they repeatedly tried to get me to accept store credit. I repeatedly told them I didn't want any credit because I wasn't interested in any of their poor quality products. I just wanted to return everything and get my money back. After over a week of this, they finally sent me the returns address in China. I spent around £25 sending the package back. Six months later, it was returned to me, with the reason stated that it was "rejected at the address" - the address that I was provided by their CS. Once again I contacted CS, and they ignored the content of my emails and said they would try to locate my order. Again, I explained that it had been returned to me and that I want a refund. Theu offered me credit to "save you going to the trouble of returning it". I told them that I had already gone to the trouble, and it had been sent back to me. They then offered me 105% credit. I told them AGAIN that I wasn't interested in credit, I just want a refund. They said that they would look into this "internally". I told them there was nothing to look into, as the products had all been returned to me. They then offered me a 20% refund, which wouldn't even cover the amount that it cost me to return the items to the presumably fake address in china. At no point have they addressed the fact that the package was rejected at the address that they gave me. Seven months from initially receiving the faulty order, and two weeks since I contacted CS to tell them my items had returned to me, and I still do not have a resolution. They are trying to draw this out as much as possible and are wasting my time. I am fed up with their appalling lack of professionalism. And the fact that they have repeatedly tried to get me to accept credit, rather than return the products - and my money - shows how cheaply they are made. I would advise anyone to avoid this company at all costs. My experience has and continues to be so terrible, and I am furious that they have wasted so much of my time. They are a complete disgrace.

(zur Info ich hab einen der Anxiety Rings ausprobiert) Das Positive zuerst: Der Ring ist wunderschön, sieht detailgenau so aus wie auf den Bildern und er erfüllt seine Funktion im Sinne von Stressreduktion. Auch das justieren der Größe des Rings ist einfach und praktisch. Negatives: Den Kunden wird ein WASSERFESTER Ring versprochen aus Edelstahl den man unter der Dusche verwenden kann. Ja es kann gut sein, dass der Ring Edelstahl enthält, aber definitiv zu wenig! Denn nur durch das Tragen des Ringes für 1 Tag wurde mein Finger grün. Also habe ich den Ring beim Kundenservice reklammiert und wollte mein Geld zurück (weil 30-Tage-Geld-Zurück-Garantie) und hätte sogar den Ring zurückgeschickt (komplett unversehrt). Aber sie meinten dann, dass dies nicht geht da ich das Produkt bereits verwendet habe. Meine Frage: wie soll man das Produkt testen ohne es für kurze Zeit ausprobiert zu haben? Ich schickte ihnen sogar ein Foto vom Zustand des Rings und er sieht wie neu aus. Wir konnten uns auf einen Ersatzring und 20% Rückerstattung einigen. Den neuen Ring hab ich 1 Stunde ausprobiert ohne Flüssigkeiten zu berühren. Mein Finger war auch leicht grün geworden. Das Geld kam nie an. Kundenservice meinte dann, dass ich kein Gekd bekomme, weil ich ja ein Ersatzstück bekam. Nach weiterer Diskussion hieß es sie hätten interne Probleme und können kein Geld überweisen. Ihr Verhalten ist sehr unprofessionel und unloyal! Vor allem Online Produkte muss man irgendwie kurz testen können (wie z. B. bei Shein oder Temu). Woher sollte ich wissen, dass ich um die Qualität des Produktes belogen werde? Auf langfristige Sicht ist das Vorgehen des Unternehmens nicht klug, da sie die Kunden eher vergraulen, statt Vertrauen zu gewinnen. Aus jetziger Erfahrung, empfehle ich diesen Shop nicht!

top notch costumer service

I am re-posting this review because the merchant flagged my previous one as "defamation" in an attempt to suppress my feedback. I also added the final update. EDIT - "Trustpilot has officially reviewed and verified my feedback as accurate and compliant, proving that your attempt to report me for 'misinformation' was a baseless act of censorship. This confirmation from the platform itself validates every point I’ve made about your deceptive practices. No excuses." Just to make a summary: - The website explicitly promises a "Delivery Time of 4-7 days (Mon-Sat)". In reality, they use a dropshipping model from China, and actual shipping times far exceed their official policy. - Poor Material Quality: During this BAD journey i discovered numerous verified reviews confirm the jewelry is low-grade and causes skin irritation/oxidation (green fingers). It is not the "Premium Quality" advertised on their site. - Contradictory Support: When I reported the delay, their support team provided shipping estimates that directly contradicted the written policy on their storefront and the previous support mails. - Deceptive Design: They display fraudulent "5-star" icons and fake customer numbers to mask their poor reputation and actual ratings on independent platforms. - The Only Positive (Refund): The only favorable part of this experience is that the merchant finally (after a long debate) issued a refund of €34.00 via their payment gateway after I initiated a formal bank dispute. - Hidden Return Costs: The return policy is a trap; returns are at the customer's expense and are extremely expensive, yet this is not explicitly or transparently disclosed during the checkout process. Final Advice - Do not trust the delivery windows mentioned on their site. If your order is late, open a chargeback with your bank immediately and refuse the delivery to protect your right to a refund.

Miriem provided exceptional service, demonstrating both professionalism and a prompt response to my inquiry. I wholeheartedly endorse this brand.

Kristina has been really helpful. Her relies have been fast and she has excellent communication. She has helped with exchange a ring as my other order was too small for me. Thanks for all your help Kristina ❤️

Ich finde die Produkte super. Meiner Erfahrungen nach, ist die liebe Kristina eine super Mitarbeiterin. Sehr verständnisvoll, nett und hilfsbereit. Ich werde wieder dort bestellen!!!

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