Burak B.
⭐ 1 star
⭐ 1 star — Extremely disappointing product quality and customer service! I have been buying products online since the 1990s, and this was one of the most disappointing customer experiences I have ever had. My main problem was not simply that I disliked the product. It was the huge gap between how the product is presented and marketed by Zetronix and what it actually delivers in real-world use. Before purchasing, I specifically contacted Zetronix because night vision was particularly important to me. I wanted to know whether the camera could provide sufficiently clear footage to identify a person. I was assured that it could. Zetronix currently describes the FUMA II as having 1080p HD video, 30-foot night vision, “clear evidence even in total darkness,” and a “crystal clear CMOS sensor” that captures faces and details across the room. My actual experience was dramatically different. Moving people appeared almost transparent or ghost-like. Even the body of a moving person could be difficult to distinguish clearly, let alone facial features. The actual image quality was, in my experience, comparable to inexpensive generic cameras available elsewhere for substantially less money. I saw no meaningful quality advantage that justified the price. The customer service was even more frustrating. I contacted Zetronix promptly, yet communication was extremely slow and inconsistent. Responses were delayed, communication repeatedly stopped, and a straightforward return/refund became a weeks-long ordeal that consumed an unreasonable amount of my time, energy and patience. I also had to pay $18.34 out of pocket to return a product that ultimately proved unusable for my intended purpose. I eventually had to escalate the matter through PayPal. I returned the product with tracking and signed delivery confirmation. It was delivered to Zetronix on August 8, 2026. PayPal ultimately closed the case in my favor on August 17, 2026 and issued the full $183.99 refund. After decades of buying products online, I have never experienced a return/refund process this unnecessarily difficult, slow and frustrating. I would not recommend Zetronix. I strongly recommend staying away from this company and considering a more established brand, even if it costs somewhat more.