Ali D.
The worst online experience in over a decade…
The worst customer service experience that I've had online for years. I don't normally write reviews but felt like I had to for Zeroqode. I bought the Clicky template which was too basic to do anything with, so I tried the airbnb template which needed work so I bought the lifetime course to learn and that was awful too. The course was completely outdated with the updated software so I had to ask every 5mins where to find things. When I did, customer service took 3hrs to respond every time then each time just told me to write in their forum, which I did and had no help from anyone. I then asked for a partial refund to which they said they don't offer any refunds for anyone. So, I guess this is how they make their money. Such a shame. A complete waste of hundreds of hours and over £300. Avoid this company.
Response from ZeroqodeSep 1, 2020
Immediately after receiving this review, we have contacted Ali to see how we can help solve the difficulties that he encountered. Even though the problem was mainly his unwillingness to spend some hours to learn the platform and understand the basics of it, we have offered to do the template customizations for him at no additional charge. We've spent about a week working on his app and implementing everything he requested but even then he continued to complain and wasn't willing to spend a minute to understand what we did, how it works, and how to customize it further. He continued to nitpick at everything we did. We asked him to get on a call a few times, but each time he refused. Finally, we gave up as it led nowhere and refunded his payment. The user claims to have spent "hundreds of hours" which is sheer nonsense. If he indeed spent that amount of hours he would have been a no-code expert by now being able to provide no-code services to others himself.