Isabel F.
We paid about $69,700 and still have no working system
We hired Zeroqode in November 2024 to build a custom claims management system for our public adjusting firm. Zeroqode’s scope estimate for the project was about $100,000. Over roughly 18 months we paid Zeroqode about $69,700, by Zeroqode’s own records. Zeroqode has confirmed in writing that the project is “not currently in a finalized, production-ready state.” No part of the system has been confirmed ready for use, and we have nothing we can put into operation in our business. What we ran into: A committed delivery date for the main AI feature (end of March 2026) passed without delivery. Several invoices carried no feature-level detail. We could only match work to invoices by piecing together meeting notes. Features in the signed scope were dropped or left unfinished without written approval, and the project tracker shows most feature work as “Testing,” not complete. Parts of the live app, such as reporting and the calendar, are empty shells. We worked with at least four different project leads over the engagement. We spent substantial staff time on calls and reviews of Zeroqode’s work, across several changes of project leads. An overpayment Zeroqode confirmed in writing in May 2026 was never refunded or credited. We asked for a refund of part of what we paid. Zeroqode declined and offered to continue the project for additional fees, possibly by moving it from no-code to custom code, or to close the engagement. Our dispute is still open. We would still like to resolve this directly. We are open to a fair settlement, and we can share the invoices and written confirmations with Zeroqode on request. Zeroqode’s position is that the invoiced work was delivered for client testing and the remaining work was unpaid. Anyone considering them should get a written, itemized scope, a payment schedule tied to working deliverables rather than prepayment, a named project lead, and regular demos of working features.