J.V.
Package did not arrive, unable to contact seller.
I ordered CBD and CBG Isolate on January 7, 2024 (Order ZPE9750) from Belgium. It was shipped on January 16, 2024. Somewhere around March my package got released from customs but for some reason it went back to New York, then back to Brussels and back to New York. I contacted Zeropointextraction at least two times multiple weeks ago, once using the website contact form and once using email, but haven't received any answers yet. I paid around a 100 euro for my goods and had to pay around 50 euro for customs clearance. With the seller not answering, I'm afraid that I lost around 150 euro with this company. If you want any hemp derived products, buy it somewhere else.
Response from Zero Point ExtractionDec 9, 2024
Thank you for your feedback, and I apologize that this issue was not resolved to your satisfaction. After reviewing your order history, it appears that the package was returned to us, and we reached out via email to get further instructions on how to proceed. Our last email to you was sent on May 31, 2024. It’s possible that our correspondence may have ended up in your spam or junk folder, and I regret any inconvenience this may have caused. Additionally, I’d like to remind you that you purchased shipping insurance for this order. If you believed the package was lost or stolen, filing a claim with the insurance provider would have resulted in a full refund. We strive to provide the best customer service, and it’s disappointing that we didn’t meet your expectations this time. Please don’t hesitate to contact us directly so we can ensure this matter is resolved promptly.