Zero MotorcyclesReviews of zeromotorcycles.com

After buying the service is not existing!!!!! One problem and you cant drive for months!!!

I bought the Zero FX 7.2 back in april. I love how fast the bike is, Its powerful and versatile, Agile.. Its exactly what Ive wanted. I did my research "Or so I thought" in regards to zero bikes. I neglected to research them as a company...... There is "Zero" customer support. They know their bikes have issues so have isolated them self from public access!! "Zero" phone contact! After 2500Km I had to take my bike in for "erroring out" a few times. They could not assess the bike at the dealership because zero was in the process of updating their software. In the end they did not find the cause. The one time it went out I was in the middle of a forest on a trail at night. It was nerve racking!! Additionally the headlights will melt the front fender if its parked in the sun. I ordered a back rack for it and it had to be through them which makes sense but they force you to buy additional body panels pushing the price to twice what I paid for the one on my honda. My main complaint only second to the non existant customer support is my experience with the "BELT". After 2500Km the belt is already cracking!! I have only let the dealer service the bike. I have not serviced it myself. I just clean it and ride it. I ride 70% on road & 30% trail. Never have I submerged the bike in mud. After the dealer contacted "Zero" Theyr were told the belt is a consumable...? After less than 3000km of riding? I asked the dealer to press zero for a new belt and was told they refused!!!! Additionally I ran into someone with the same bike & similar mileage and their belt was also cracking!!!!! This isnt just a minor inconvenience its a safety issue!! 1), If the belt breaks while on a highway it can cause the real wheel to lock up causing an accident or death!!! Even at slow speed in traffic!!! 2), If the Belts are such an issue Why cant they Sell the bike with the chain kit..???? I will be contacting Zero myself one last time in an attemt to get this resolved but so far they are un moving!! For an $18,000 motorcycle they should be offering far better service!! They should also be using better parts. I feel Zero motorcycles are overpriced hype with large profit margins.. If a company operates like this they cant be expected to stay in business!! Lesser issues but ones that definately point to cheap parts!! The ignition key slot plate was dented when I missed the slot and poked it with my key..?? It must be the thinnest metal available!! The rubber boots on the bike are starting to crack!!! The battery has already overheated to the point that the BMS port plug popped out of the battery and shot Clear silicone everywhere!!! Yet they claim the battery has never over heated.....??? The bike has overheated a few times now this summer which cant be good for the motor or battery!! Changing the shroud design to ram air over the battery and motor would help to reduce the issue.. All in all would I buy another zero? "NO" I love the positive aspects of the bike but spending the money on it that I did has left me feeling Frustrated, disappointed & slightly ripped off! One final note! With battery technology evolving regularly I asked if the 7.2 pack would be rebuilt with new battery tech in the next 5 years. They advised me no! This wwas in one of the emails I sent to them. So in 5 years when the battery needs to be replaced Im not even sure theyll have a replacement? That means my expensive investment could be a wire off!!! With the BMS, ESC & MCU all being very closed & non accessible I cant even repair the battery myself when the time comes! so this bike becomes a disposable toy for some rich guy to play with and dispose of!

La mia esperienza con Zero Motorcycles è stata, purtroppo, estremamente deludente. Ho acquistato una Zero Motorcycles XLine XE MY2026 nel dicembre 2025 aderendo a una promozione che prevedeva anche un caricabatterie aggiuntivo del valore di circa 550 euro. A distanza di oltre un anno, il caricabatterie non mi è ancora stato consegnato e non ho ricevuto informazioni chiare sui tempi di consegna. Come se non bastasse, il display della moto deve essere sostituito in garanzia, ma la concessionaria mi ha comunicato che il ricambio non è disponibile e che non esiste una data prevista per la sua fornitura. Di fatto, mi ritrovo con un veicolo che non posso utilizzare nelle condizioni previste e senza alcuna certezza su quando il problema verrà risolto. Ciò che più mi ha deluso è la mancanza di comunicazione e di assistenza: dopo oltre un anno di attesa, continuo a non ricevere risposte concrete né soluzioni definitive. Chi acquista un veicolo di questo valore si aspetta un servizio post-vendita all'altezza, il rispetto delle promozioni offerte e la disponibilità dei ricambi in tempi ragionevoli. Spero che Zero Motorcycles intervenga rapidamente per consegnare quanto promesso e ripristinare un'assistenza clienti adeguata. Al momento, la mia esperienza è decisamente negativa e non posso ritenermi soddisfatto del servizio ricevuto.

Bought the bike used. Battery failed withing a few months. Had it replaced. This part was not Zero's fault. The rest is. Zero did not send the correct harness for the new battery. Delay. In the process of installing the new battery, it shorted out a control board. Zero didn't want to cover that cost when it was clearly the upgraded battery that caused the issue. Had to argue the point with them and finally got them to agree to cover the cost. Further delays. Finally got the bike back from the shop and the belt failed. (less then 4k miles on the bike total). Got that fixed. Then the new battery died. Back to the shop. was told the battery would be covered under warranty, but not the labor. Just over a year since replacing and less then 400 miles. Had to call and argue the point. Zero finally agreed to cover the $500USD labor as well, but it was like pulling teeth to get them to do so. I've decided to sell the bike once i get it back and will never deal with Zero again. Too bad, the bike is really fun to ride, but it's been in the shop more then on the road.

Indian Marseille et Zero Motorcycle Marseille, c'est la même concession, à présent installée Impasse de la Montre à Marseille. Voici mon expérience concernant cette concession : "Un service après-vente inexistant et aucun professionnalisme". Huit mois d'attente dans l'espoir de recevoir des pièces détachées. Incroyable, n'est ce pas !.. J'ai acheté une moto Zero Motorcycle neuve dans cette concession. Le bon de commande, établi le 27/03/24 prévoyait la pose d'un kit-chaîne pour remplacer la courroie ainsi qu'un porte-bagages. Le site constructeur indiquait qu'un guide-chaîne était indispensable, mais le concessionnaire l'ignorait totalement. La moto m'a été livrée le 10/07/24 sans le kit-chaîne et sans le porte-bagages. Malgré un nombre incalculable d'appels téléphoniques et de mails que j'ai adressés à cette concession, cela n'a servi à rien. Ils s'en fichent complètement. Le kit-chaîne, que j'avais d'ailleurs déjà payé (485€), ainsi que le porte-bagages (239€), n'ont toujours pas été installés sur ma moto, après 8 mois d'attente. Vous avez là un exemple concret de nullité du service après-vente et d'absence totale de conscience professionnelle de la concession Indian Zero Motorcycle de Marseille.

I have owned my SRS since July 2022, it has done 21k miles, I am now on my 8th drive belt, (yes 8!) The last one failed after 7 weeks, It clearly isn't fit for purpose otherwise the teeth would not keep falling off. Zero have claimed it was either under or over tensioned, but on most occasions it was fitted and tensioned by the dealer, I have carefully observed the "running period" and had it re-checked by the dealer but it makes no difference. Other problems experience - It didn't like the rain, I kept getting error messages, the dealer managed to fix this my using bathroom sealant! Head and wheel bearings both failed prematurely, rear swing arm failed when a weld cracked and the coating on the motor has all peeled off so it looks tatty. I would think very carefully before spending your hard earned money on a Zero motorcycle.

Ho acquistato a giugno una ZeroS usata del 2013, il vecchio proprietario l'aveva da circa 7 anni e aveva percorso 40000 km. Io purtroppo ne ho percorsi solo 3500 e solo dopo 2 mesi dall'acquisto mi sono accorto che il mio telaio si era rotto in più punti. Ho fatto delle ricerche su internet e mi sono accorto che il telaio del modello 2013 è sottodimensionato rispetto al telaio dei modelli a partire dal 2017, infatti mancano molti rinforzi aggiunti solo a partire dal 2017, ma la moto porta lo stesso peso del 2017. Ho contattato la concessionaria più vicina la quale mi ha detto che dato il problema e visto che la moto non aveva avuto nessun incidente ed era tutta originale, potevo aprire un caso garanzia o per lo meno provarci. A questo punto ho scritto un'email alla concessionaria e ai responsabili Italia della Zero Motorcycles spiegando tutto con i minimi dettagli con tanto di foto, chiedendo il loro parere (ma mai avuto una risposta in merito). Purtroppo ho avuto una cattivissima esperienza in termini di assistenza perché sia la concessionaria che i responsabili di Zero che ho contattato non mi hanno saputo dare ne risposte sulle mie perplessità del telaio ne assistenza per l'acquisto di un nuovo telaio, mi hanno solo proposto che se avessi voluto avrei potuto usufruire di uno sconto di 2500 euro su una ZeroS del 2024. Ho rifiutato chiedendo di aiutarmi a capire come fare ad acquistare un telaio visto che in garanzia non era possibile ma purtroppo non ho mai avuto una risposta, la concessionaria ha smesso di rispondere al telefono e i responsabili di zero Italia hanno ignorato la mia richiesta di aiuto per l'acquisto di un nuovo telaio. Per finire sono stato anche offeso ingiustamente nel canale telegram di Zero Motorcycles dallo stesso responsabile che mi stava prestando assistenza, che con il suo profilo privato a provato a scrivere sul gruppo telegram utilizzando un tono nel messaggio aggressivo e molto diretto, cercando di screditare la mia analisi fatta sul telaio, alla fine ho scoperto che era il responsabile e si è anche rivelato. Se dovessi riacquistare una moto Zero sarei molto in difficoltà dato il pessimo servizio clienti in Italia e l'attenzione verso i clienti. Non consiglio l'acquisto, sarete da soli dopo la garanzia.

Petite histoire de déboires avec une moto ZERO DS En sortant ma moto de son stockage Hiver sous bâche de protection le 17 Avril, je me suis aperçu que la batterie était vide et que la moto était Hors Service. Aucun affichage sur le tableau de bord. Je contrôle tout les 15 jours le niveau de charge, la dernière fois elle était à 92% et la moto reste branchée sur le secteur. Hors le 17 Avril tout était éteint, et plus rien ne fonctionnait. Ma moto est un ZERO DS moto ZERO DS ZF6.5 11KW – environ 5000 kms (cinq milles) achetée auprès de CityBike 38 en Mars 2018. J’ai pris contact avec le magasin le jour même et ils m’ont suggéré de réinitialiser le BMS mais cela n’a rien donné. J'ai fait emmené la moto chez eux et j’ai échangé depuis régulièrement avec le magasin qui m’a indiqué qu’ils avaient envoyés le BMS et le MBB en Hollande. Suite au retour de ces pièces la panne n'a pas été solutionnée. et le retour du service technique de ZERO en Hollande a été que la batterie est morte , . La seule solution est le remplacement de la batterie facturée 5022 euros TTC... Le concessionnaire me dit avoir demandé une prise en charge par ZERO au vue du peu de kilométres de la moto. Cette demande a été refusée par le service technique de ZERO. Etonné par cette réponse négative de ZERO sur cette prise en charge pour une moto de 5000 kms et loin des 2500 cycles de recharge théorique avancés par la marque qui vous vend des motos au tarif Premium mais qui n'a aucune considération pour ses clients.