Zen PlannerReviews of zenplanner.com

Better than Mindbody...

Clunky back end. Issues around multiple bookings and waitlisting are major major issues. Membership holds etc sometimes don’t work. I feel the back end is outdated and needs a serious revamp. App is slow and temperamental too.

Help and assistance is always great, functionality of the system is not always as good as it could be.

Great value. Many features or not programmed to work with modern business applications and software. Little interest in improving when discussed with customer service.

Overall I feel positive about Zen Planner things that should be addressed immediately are the lack of ability to run a retail transaction along with a membership transaction so if somebody were to join and buy a uniform a t-shirt or gear I'd like to be able to do that in one transaction. With a more seamless integration. Continued working on the customer experience so for instance if a family with two or three siblings wanted to come to an event they could do that all at the same time and not have to do a separate transaction each time. Finally in regards to customer relation management since many martial arts schools are youth center business I'd like to have easier access to the parents names whenever I look at the child's account without having to click over to family so if I sign a kid in I can see on my end mom and dad's name maybe birthday information right away so I can have an easier time remembering names Etc.

Loading measurements is a pain, there should be a way to load multiple data points at once. Reporting function isn’t too user friendly. Manages many parts of our business very efficiently.