Zen PlannerReviews of zenplanner.com

We are currently seeking another provider. There aren’t a lot of great options available but we’ve had double billing, accounts connected that shouldn’t be and many features promised that never happened within zenplanner. The customer service is usually good but in this last instance we’ve had a bad interaction which has caused us to really question zenplanner. Our admin spends 2 hours a week trying to make the software work for us or fixing things that have gone wrong. We asked for a small discount as a result of this work but have been denied. We will continue to look for other providers of gym software and plan to tell anyone that asks not to use zenplanner in the future. To zenplanner being right is more important than customer satisfaction which is not what we believe. We follow the directions given by the staff of zenplanner and often the result is not correct. It is beyond frustrating and we’ve already expressed this to them which they don’t care about.

The app is glitchy. The program doesn’t alert us to non-paying members consistently and/or accurately. We have to do audits of every member to get an accurate accounting of what is happening with our members. The customer service line never has enough staff to pick up when I call. They have to get back to me and it’s not always convenient when they call back (ie. during class times).

I can't even access this planner half the time. It's a waste of an icon space on my phone