Zen PlannerReviews of zenplanner.com

Support is very friendly and they are very quick to help, however they are limited by the capabilites of the platform. The development team seems to have tunnel vision as they have left some simple things to die by the wayside as they work on what they have prioritized, like an app that is useless. Meanwhile, the core platform suffers and the work arounds offered are a joke (in most cases) and it leaves me asking why I am still dealing with something that creates more work for myself. I don't have the time to micro-manage a point of sale software. If I did, I might as well develop my own. The whole point is to make my life easier.

I would give Zen Planner three stars the software is great they have a lot of options however their application always freezes when attempting to log into the mobile site. The way that we tracked are workouts is through input of data via the mobile site however after we complete the exercise and attempt to input this data we have to wait an excessive amount of time for the app to reload. Additionally I set up a event for my grand opening for free classes however nobody was able to register for these classes via the mobile site I was unaware of this until after I ordered 10000 Flyers and put multiple postings on Facebook and other social media Outlets ( this cost me thousands of dollars for the Flyers and social media advertising) they informed me they would give me 50% off of 2 months in other words $70 as a compensation (not even close to comparable as a reasonable compensation in my opinion based on the potential clients lost). Lastly whenever I am using their software via the desktop it logs me out in the middle of me working I contacted them about this they informed me to clear my cookies I did this and yet it still logged me out I have lost a lot of data that I was in the middle of inputting due to this reason

Basic functionality is fine. Classes and billing. Overall the software is clunky. Tasks for staff suck and don't integrate very well on the app (there's a staff app, there's task lists for reminders and delegation...why isn't there an ability to see them on the app?) There's no ability for a custom app which is ridiculous when branding and TOMA is so important in our distracted society. Timing for stuff is funny. Prices were raised the same time me and my staff had to sign in to ZP two to three times because it would just reset, and when the app just wasn't working. The scheduling functionality for classes, 1 on 1 sessions, and small group sessions should be more customizable. I think ZP would do better to do deep on a few select things that help business owners run their business, rather than going wide and trying to do a mediocre job at all the things they do. Overall it's a pretty good program.

Good product. However, this company dropped the ball when it came to the GO LIVE date, which was critical. I felt there should have been more follow through than just providing 3 standard training sessions.

It just feels a little clunky, and the member app seems kinda lame.

the website does not handle "back" in the browser well at all. many functions seems spread across several different menus.

Best platform out there, but it's really more a case of taking the most good with the least bad. I very frequently have issues with my billing that I have to go in and manually fix (assuming I even realize the issue in the first place, or when a customer complains) on known bugs in the ZP system. Customer service is nice enough when you can get them on the phone in any form of timely manner.

Lots of data that you can't get to. Cludgy interface that doesn't let you manipulate or compile any meaningful data. It does a lot but it doesn't scale well. Lots of big options, but none of them do the full job in each area.