Zen PlannerReviews of zenplanner.com

In general it works great and their help desk answers questions. But with the time difference of East Coast/West Coast getting an answer when I need it is a challenge. This week I am not happy at all, it keeps quitting on me, 3 times I had to input the same, very long notes and 3 times for them not to be saved. I gave up and disappointed I could not save these notes and others for the past few days.

Their customer service is usually very good and they get back to you quickly. The website crashes/freezes often when working as a staff member on the back end. There are some flaws, but overall for the client facing side of things--- client app is easy and simple to use. Cannot compare this to MindBody as this is the only platform we have used.

I switched from Mindbody to Zenplanner over a year ago. Would I make this decision knowing what I know now? Probably not. There's a few quirks about this program I don't like. Great customer service but an incredible LACK of it. When you call, 9 out of 10 times you get their voicemail and have to wait 5 hours to get a call back. Every time I called in to Mindbody I was speaking with a rep within minutes. And when you go to refund a client you have to ALSO go into the back-end of your merchant processor and refund them that way - once in ZP and again in the merchant processor's end. Also, you have to manually re-activate your members account when they decline. So if a payment declines, once I collect the funds, I have to go into their profile, reset their credit card for billing AND I have to turn auto-pay feature on. A few times this has been missed and I've lost a few pennies - not too pleased about that. I just find with Zenplanner there's always a few more "extra steps" to get stuff done and I get paranoid I'm missing something.

Zen Planner mostly does what it needs to do, however the interface is not easy to use, and not attractive or customizable enough for us to want to show our customers. So we use it on the back end, and despite some bugs here and there, it works overall in managing our gym's memberships.

Not very streamlined or intuitive, nothing really flows well. No ability to take yourself off the schedule for a day without creating an appt to block off your hours. Also no ability to send out substitute requests for staff. Merchant services offered does not integrate with any accounting software and I would never use this software as an all-in-one to replace my current accounting software so it makes for extra work. Overall, everything about it, including setting up templates etc, is bulky.

Here's what ZP gets right: - the look: Zen planner looks beautiful - reporting: when it works, it's is easy to read - auto-payments run pretty smoothly - customer service is quick and as helpful as they can be Here's what they get wrong: - It's clunky and everything takes too many steps. - payroll is horrendous - reporting: I have to work so hard sometimes to get what I actually need, and even then I can't always figure out a way to do it - paying per membership: terrible pay structure bc I'm double billed for members that have more than one membership - doesn't link with Quickbooks, but to be fair, I'm not sure any management software does - from a backend user standpoint, calendar is messy, changes back and forth between looks depending on what kind of calendar item you are looking at - registering for events for the customer is difficult if they want more than one event or have more than one child; they have to register for each thing and pay separately; that's bonkers - there are so many more things, but I don't have the time to sit and think through and list everything that frustrates me about ZP If you've never used any other management software, you would probably be content, but if you have, it opens your eyes to how many issue there are with ZP. This software is only adequate, to be honest, and I'm in search of a better one. I may go back to MindBody, which has it's flaws, but not as many as ZP, or I may go with Rainmaker, although I haven't been impressed with their customer service so far

We have been with Zen Planner for over 2 years. Part of the issue is me as I own a small gym and I'm not the most tech savvy person. But the set up process took way too long, you have to do it over the phone (which isn't the best for non-tech savvy individuals) and it was a bit confusing. We still don't have it running as good as we should and I hope it gets better. It appears to have great potential but I wish we had more help. Participated in the 12 week boot camp but didn't really get 12 weeks worth of help out of it. The app is not working very well either. We used to have members sign in on a sign in sheet and were excited to move to the app but half the time it takes 5 minutes for a person to sign in as the app gets stuck or people can't scroll, etc, etc. I hope we can work out these inks and use it to the full potential.

ZP Update issues which causes us more work.