Zen PlannerReviews of zenplanner.com

They are really quick to sign you when you want to join but as for when you try to cancel, they not only make it complicated but in my case, they kept charging me after my cancellation, an amount higher than what I was paying when signed with them and the refund promised did not come as for now that I am writing this review. I have contacted them twice about the issue and they won't even answer me. So if you want to use their services, make sure you really are pleased with what they offer because you may have problems leaving them.

We’re trying to cancel our service as we are closing down our business and they literally won’t reply to any of our emails asking for the cancellation form to be sent through. The software was a waste of money anyway. Would not recommend to anyone.

After 5 years and 10's of thousands of dollars given to Zen Planner we came into a rough patch of business. Instead of helping Zen Planner decided that if we were late on bills rather than help us out with an extra 24 hours they would hold our cash flow hostage and not process our payments. If you are a small business I would not recommend them, they are a disgraceful company who rather than work with you for a quick resolution will make things exponentially harder on you. Stay away

The worse consumer relationship software I have ever experienced. I am sad to say I do not recommend this to anyone. You are welcome to reach out to me personally so I can share what happened. Please take this as fair warning, horrible customer service.

Hello, I just quite ZenPlanner after EIGHT years of membership. I wanted you to know how ZenPlanner will most likely treat you when you leave. Their company used to be small and honest, but they have changed. Couple of things you should now. 1. They have continued to increase rates and change credit card processing companies forcing us to change as well, for higher rates with preferred vendors. 2. If you want your customer data when you leave, they charge you $200 to export your data. Their program does allow you to export, but only one person at a time and only limited information such as one telephone number. If you want to cancel, transfer or backup your data, you will need to pay $200. When I initially signed up and was helping the developers to fix bugs, one could export the entire database with one click from the menu. I asked them what happened to this feature many years ago and they said I could contact them at any time to get a backup file. 3. They are not a month to month program as mentioned in their ads. They now require 30 days notice to cancel so that they can bill you once more. 4. After eight years, they spiked our monthly fee by over 100% and then told us that they would refund the difference if we signed up for 12 months. 5. THE WORST! The person in charge of their collections uses only the name Nick, he will make talk of using lawyers to advise him on your account and he will not talk to you over the phone. Before attempting to cancel my monthly membership, I asked to speak with billing over the phone to discuss the changes to pricing, merchant account, ect and “Nick” said he was too busy and due to “schedule” and “meetings” it would be best to talk through email (even though I am available 24/7 and I never made mention of even a time to talk, yet he was too busy all the time for an eight year customer). They do not answer their telephones. 6. Currently, as I contacted the company before the month was up and cancelled my subscription, they are now hounding me saying that I owe them almost $400 and they are seeking legal advice. What a joke! 7. ZenPlanner is a dime a dozen software membership program. There are a ton of other programs out there. Since being acquired by a large software company, this company treats members as though they are signing up themselves for a gym membership and hold your data hostage, increase rates over time, and try their best to gain more profits when you are leaving. Since I cannot respond to Zenplanner response below, I'm adding to first response here..... this BS company actually responded to me that they have a Customer Success Team?!!!? What a joke!! Been with them for 8 years, they are full of it! They never answer their 800 number, DO NOT BELIEVE ANYTHING this company tells you.

I am a big fan of Zen Planner but I have to say the payment platform with who they partner with is absolutely terrible. EasyDebit/PaySimple really let's Zen Planner down with exorbitant fees, delayed processing (then they charge a big dishonour fee to my customers) and an archaic user interface. I really think it's time that Zen Planner ditched EasyDebit and switched to Stripe or another payment gateway with more reasonable fees, immediate processing and an easy to use app that makes for easy refund of customer money if needed.

Here is my FB comment copied and pasted: I feel like I was thoroughly DUPED by this company. I literally just signed up and am now learning that I am not receiving what was promised by the salesman (big surprise). I own a fairly small gym, so I purchased the option for having up to 50 members. I was told that we would have the option to sign up multiple family members under one membership and have it count as one membership toward my 50 cap.-for example, I have families of 2-4 under one FAMILY membership for $125/month. I just found out during our last conference call, that information is incorrect and even though they have purchased one membership at my gym, it counts as one membership PER PERSON. so a family of 4 under one of my memberships is essentially 4 memberships in the system which counts toward my 50cap. I was also told we would have the ability to check in customers by way of scanning an ID. We have found out during the conference call that they are also discontinuing that feature. I have wasted countless hours studying the system so that I could get my gym transitioned over and now that I have learned the system, it looks like I will be using one of the competitors. Thanks for nothing. Sincerely, irritated gym owner.

I don't even know where to begin with this company. The POS system is crap. It's very difficult to do discounts on anything. Their front house version of their software is crap. Their customer service is terrible, they basically tell you that there isn't a way to do what you are asking. Mind you, I'm not asking things that are really random, but things that most martial arts school owners need to do. Then when you cancel, they require a 30 day notice and then steal one more month of cost but don't give you any service for that last month. Use a different service, just not ZenPlanner.